8 Customer Service Assistant 2 [HYBRID ELIGIBLE] Jobs in Columbus, OH
SORT BY
O
O
O
O
O
S
O
S
Customer Service Assistant 2 [HYBRID ELIGIBLE]
$36k-45k (estimate)
Full Time | Civic & Environmental Advocacy
3 Days Ago
Ohio Department of Public Safety is Hiring a Customer Service Assistant 2 [HYBRID ELIGIBLE] Near Columbus, OH
About UsOur mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.
What You'll DoOhio Department of Public Safety - Ohio State Highway PatrolReport In Location - 1970 W Broad Street, Columbus 43223
[CURRENTLY HYBRID ELIGIBLE] Will report into the office 3 days a week and telework 2 days a week. Subject to change.
Under general supervision of the Central Records Supervisor, respond to inquiries, public records requests, court orders for seals & expungements, information requests &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain to given situations (e.g., respond verbally, in writing, via facsimile &/or face-to-face to requests made by phone, in-person, &/or mail from internal & external customers requesting copies of traffic crash records, air traffic crash records, case investigations, background investigations, polygraphs, blood & alcohol results, supplemental crash information, coroners reports, photo applications, etc.) in accordance with Ohio Public Records Law, Ohio Revised Code (ORC) 5502.12, ORC Sec. 149.43, & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures; Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings.
Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involves collection of money for transactions handled (e.g., receive application for a cash report (HP-90) & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment; assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures); Code, catalog & file/distribute documents (e.g., responsible for proper maintenance of divisional records, use optical electronic document storage/retrieval equipment (i.e., dual-sided, high speed scanner), in order to scan crash reports, aircraft crashes & case investigations for recording, retrieval of hard copy documents &/or updating of supplemental documents according to applicable retention schedules); Operate computer terminal to retrieve/look-up data to verify/give out information or give status of file/case (e.g., use document storage/retrieval system, to retrieve data (e.g., fatal crashes, delayed deaths, change of driver information), review case files prior to release of information to OSHP Districts, General Headquarters (GHQ) Staff &/or other authorized staff & provide information to court officials, law enforcement agencies & general public & ensure safekeeping of records).
Perform clerical support duties (e.g., order supplies using computer system/program, sort & distribute mail, operate facsimile machine, photocopier & all other office equipment, answer telephone, take messages, greet visitors); Prep work to be scanned; Pull images from Microfilm; Search for lost reports; Perform other related duties as needed &/or assigned in order to conduct searches & identify status of requested information.
What’s In It For YouAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
& 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
& 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
& 9 mos. trg. or 9 mos. exp. in operation of personal computer.
Professional Skills: Attention to Detail, Customer Service, Problem Solving, Verbal Communication, Written Communication.
Primary LocationUnited States of America-OHIO-Franklin County-Columbus
Work LocationsCharles D Shipley Building
OrganizationPublic Safety
Classified IndicatorClassified
Bargaining Unit / ExemptBargaining Unit
ScheduleFull-time
Work Hours8:00AM to 5:00PM
Compensation$20.92 per hour
Unposting DateJun 29, 2024, 10:59:00 PM
Primary Job SkillCustomer Service
Technical SkillsComputer Literacy, Customer Service, Operational and Administrative Support, Records Management, Administrative support/services
Professional SkillsAttention to Detail, Customer Focus, Problem Solving, Verbal Communication, Written Communication
Agency Contact NameKate Veeley
Agency Contact Informationkeveeley@gmail.com
What You'll DoOhio Department of Public Safety - Ohio State Highway PatrolReport In Location - 1970 W Broad Street, Columbus 43223
[CURRENTLY HYBRID ELIGIBLE] Will report into the office 3 days a week and telework 2 days a week. Subject to change.
Under general supervision of the Central Records Supervisor, respond to inquiries, public records requests, court orders for seals & expungements, information requests &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain to given situations (e.g., respond verbally, in writing, via facsimile &/or face-to-face to requests made by phone, in-person, &/or mail from internal & external customers requesting copies of traffic crash records, air traffic crash records, case investigations, background investigations, polygraphs, blood & alcohol results, supplemental crash information, coroners reports, photo applications, etc.) in accordance with Ohio Public Records Law, Ohio Revised Code (ORC) 5502.12, ORC Sec. 149.43, & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures; Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings.
Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involves collection of money for transactions handled (e.g., receive application for a cash report (HP-90) & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment; assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures); Code, catalog & file/distribute documents (e.g., responsible for proper maintenance of divisional records, use optical electronic document storage/retrieval equipment (i.e., dual-sided, high speed scanner), in order to scan crash reports, aircraft crashes & case investigations for recording, retrieval of hard copy documents &/or updating of supplemental documents according to applicable retention schedules); Operate computer terminal to retrieve/look-up data to verify/give out information or give status of file/case (e.g., use document storage/retrieval system, to retrieve data (e.g., fatal crashes, delayed deaths, change of driver information), review case files prior to release of information to OSHP Districts, General Headquarters (GHQ) Staff &/or other authorized staff & provide information to court officials, law enforcement agencies & general public & ensure safekeeping of records).
Perform clerical support duties (e.g., order supplies using computer system/program, sort & distribute mail, operate facsimile machine, photocopier & all other office equipment, answer telephone, take messages, greet visitors); Prep work to be scanned; Pull images from Microfilm; Search for lost reports; Perform other related duties as needed &/or assigned in order to conduct searches & identify status of requested information.
What’s In It For YouAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
- Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
- Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.
- Paid time off, including vacation, personal, and sick leave
- 11 paid holidays per year
- Childbirth/Adoption leave
- The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
& 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
& 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
& 9 mos. trg. or 9 mos. exp. in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above.
Professional Skills: Attention to Detail, Customer Service, Problem Solving, Verbal Communication, Written Communication.
Primary LocationUnited States of America-OHIO-Franklin County-Columbus
Work LocationsCharles D Shipley Building
OrganizationPublic Safety
Classified IndicatorClassified
Bargaining Unit / ExemptBargaining Unit
ScheduleFull-time
Work Hours8:00AM to 5:00PM
Compensation$20.92 per hour
Unposting DateJun 29, 2024, 10:59:00 PM
Primary Job SkillCustomer Service
Technical SkillsComputer Literacy, Customer Service, Operational and Administrative Support, Records Management, Administrative support/services
Professional SkillsAttention to Detail, Customer Focus, Problem Solving, Verbal Communication, Written Communication
Agency Contact NameKate Veeley
Agency Contact Informationkeveeley@gmail.com
Job Summary
JOB TYPE
Full Time
INDUSTRY
Civic & Environmental Advocacy
SALARY
$36k-45k (estimate)
POST DATE
06/27/2024
EXPIRATION DATE
07/20/2024
WEBSITE
ohiopublicsafety.com
HEADQUARTERS
COLUMBUS, OH
SIZE
50 - 100
TYPE
Private
CEO
SHELDON SENEK
REVENUE
$10M - $50M
INDUSTRY
Civic & Environmental Advocacy
Related Companies
Show more
Similar Jobs
Assistant Customer Service Manager
View Jobs
Administrative Assistant/Customer Service Representative
View Jobs
Office Assistant/Customer Service
View Jobs
CUSTOMER SERVICE REPRESENTATIVE 2
View Jobs
Customer Service Administrative Assistant
View Jobs
Assistant Manager of Customer Service Trainee
View Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
