821 Customer Service Manager (Hybrid Eligible) Jobs in Columbus, OH
Ohio Department of Public Safety is Hiring a Customer Service Manager (Hybrid Eligible) Near Columbus, OH
What You'll Do As a Customer Service ManagerOhio Department of Public Safety - Bureau of Motor Vehicles/Verification Services/Document ManagementReport in location: 1970 West Broad Street, Columbus, OH 43223
This position will work 3-days in the office and telework 2-days. Subject to change.Under The Direction Of The Administrative Officer, Plan, Coordinate, Promote & Direct Assistance & Informational Services To Respond To Complaints, Inquiries &/or Requests For Information For Variety Of Clients & Supervise Assigned Staff
- Direct & coordinate all activities of the Bureau of Motor Vehicles,(BMV), Document Management Unit;
- Oversee the process & respond to inquiries received from courts, attorneys, the general public, the Director's Office, the Registrar's Office, & other state agencies;
- Provide answers & information to internal & external BMV customers;
- Enforce the implementation of new & existing policies & procedures of the section & divisions;
- Act as liaison between Section Chief, subordinate employees, & the general public;
- Coordinate office functions with the section Administrative Professional 2, other section supervisors, & Chief to ensure the continuity of work flow;
- Review new legislation, the Ohio Revised Code (ORC) & the Ohio Administrative Code (OAC) for impact on the unit &/or section;
- Establish priorities & supervise subordinate personnel (e.g., provide developmental opportunities & work direction, coach staff to foster development, monitor staff activities to ensure quality customer service & information technology security, evaluate performance, approve section staffing levels, recommend discipline, pre-screen applications & participate in interviews);
- Check employees completed work for accuracy & accountability;
- Gather & compile statistical data regarding staff productivity & accomplishments for the section's weekly, monthly, & quarterly reports;
- Answer written & phone inquiries from courts & law enforcement regarding requirements to correct, change, or update a driving record;
- Assist with the development of office policies to determine guidelines to be used to ensure the safety & accuracy of case files;
- Act as a back-up supervisor to other units of the Verification Services Section &/or other units within Suspensions & Licensing Services;
- Assist with the development of office policies to determine guidelines to be used in acceptance, scanning, imaging & storage of records in the Custom Processing Imaging Client (CPIC);
- Perform other related duties as required (e.g., filing, answering calls, fax documents).
Medical Coverage
- Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
- Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.
- Paid time off, including vacation, personal, and sick leave
- 11 paid holidays per year
- Childbirth/Adoption leave
- The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
- Or equivalent of Minimum Class Qualifications for Employment noted above.
Technical Skills: Management
Professional Skills: Customer Focus
Primary LocationUnited States of America-OHIO-Franklin County-Columbus
Work LocationsCharles D Shipley Building
OrganizationPublic Safety
Classified IndicatorClassified
Bargaining Unit / ExemptExempt
ScheduleFull-time
Work Hours7:00 a.m. - 4:00 p.m.
Compensation$26.74 per hour
Unposting DateJul 1, 2024, 10:59:00 PM
Primary Job SkillCustomer Service
Technical SkillsManagement
Professional SkillsCustomer Focus
Agency Contact NameJennifer Pletcher, HCM Sr. Analyst
Agency Contact InformationJPletcher@dps.ohio.gov
Job Summary
Full Time
Civic & Environmental Advocacy
$87k-113k (estimate)
06/27/2024
07/25/2024
ohiopublicsafety.com
COLUMBUS, OH
50 - 100
Private
SHELDON SENEK
$10M - $50M
Civic & Environmental Advocacy
Related Companies
The job skills required for Customer Service Manager (Hybrid Eligible) include Customer Service, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager (Hybrid Eligible). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager (Hybrid Eligible). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager (Hybrid Eligible) positions, which can be used as a reference in future career path planning. As a Customer Service Manager (Hybrid Eligible), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager (Hybrid Eligible). You can explore the career advancement for a Customer Service Manager (Hybrid Eligible) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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