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JOB SUMMARY :

The Service Foreman ensures that technicians perform repairs correctly and efficiently and that the service department maintains a consistently high level of customer satisfaction.

Distributes repair orders in order to maintain great shop flow. Also monitoring the progress of all work in process to ensure the repair being complete in a timely manner.

Daily supervision of service technicians Schedule and assign work as required Check and review work in process and follow-up for completion as scheduled Inspect and, if necessary, road test vehicles upon completion of work.

Inform the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop. Assist in maintaining a clean shop and making sure that special tools and shop equipment are in proper operating condition Make customer estimates when necessary, Assists Service Writer in opening and completing Work Orders.

Act as liaison between customers and technicians. Backup Service Manager and Service Writer when needed Assist Warranty Administrator to ensure warranty claims are processed timely and correctly Pre-plan parts requirements for each job to make sure parts are available when needed by technicians.

Work with Service Manager and New and Used Truck Salespersons to ensure all sold trucks are prepared properly for the customer Perform other duties as required.

JOB QUALIFICATIONS :

High school diploma or equivalent a college degree or certificate / degree from a trade school is preferred.

Five years supervisory experience.

Proven experience working closely with internal and external customers.

COMPETENCIES :

Ability to handle multiple work assignments as needed to support team.

Ability to lead and motivate employees.

Excellent diagnostic and trouble-shooting skills.

Strong written and verbal communication skills.

Committed to serving our customers and developing a team with similar values.

Basic computer skills.

PHYSICAL REQUIREMENTS :

The employee is frequently required to stand; walk; climb or balance; stoop, kneel, crouch. The employee is occasionally required to sit.

The employee must regularly lift and / or move up to 25 pounds, frequently lift and / or move up to 50 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

BENEFITS :

401(k) Match and Employer Discretionary Contribution.

Three different Health Insurance options including an HSA health insurance option with a Dollar for Dollar match up to $1,200.00 per year.

Dental and Vision Insurance.

Credit Union Access.

Life Insurance, Short-Term Disability, and Long-Term Disability.

Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation.

Base pay plus annual bonus potential

Company SuccessShare bonuses

EEO, Veterans & Disabled Employer, and VEVRAA / 503 Federal Contractor.

Last updated : 2024-06-15