48 Customer Support Specialist Jobs in Memphis, TN
Oil and Gas Job Search Ltd is Hiring a Customer Support Specialist Near Memphis, TN
Your Role And ResponsibilitiesAs a Customer Support Specialist, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB. The work model for the role is hybrid-remote, but will need to be able to work several days a week in the Memphis, TN office. () You will be mainly accountable for: - Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue. - Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place. - Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement. - Monitoring the status of orders, ensuring that inquiries are resolved, ensuring a positive customer experience. - Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.
Qualifications For The Role
- High School Diploma required, BBA preferred in Customer Operations
- 3 years of experience in customer service, preferred working as a customer service representative with respect to the electrical industry market
- Demonstrated ability to be an effective communicator (written and oral)
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
- Knowledge of principles and practices in customer service
- Knowledge of SAP Torque, Sales Force .com, all Microsoft software such as Outlook, Excel, Word etc. is preferred
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
Job Summary
Full Time
$41k-51k (estimate)
06/29/2024
07/21/2024
oilandgasjobsearch.com
New York, NY
50 - 100
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The job skills required for Customer Support Specialist include Customer Service, Scheduling, Customer Support, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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