277 Technical Account Manager Jobs in Cleveland, OH
Oil and Gas Job Search Ltd is Hiring a Technical Account Manager Near Cleveland, OH
Your Role And ResponsibilitiesThe TAM is a customer facing role that manages ABB Proactive Service contracts for their assigned accounts. The TAM leads the technology approach at sites and ensures contract deliverables are completed on-time and that the customer is provided with exceptional service by ABB The TAM actively sells ABB Services and Solutions and coordinates upsell opportunities and leads with the assigned installed base account managers and BDM's By leveraging familiarity with their accounts, knowledge of their industry and current developments within ABB, the TAM supports the customer in a proactive fashion by anticipating the customer's needs and helping the customer identify evolution strategies The TAM provides a single point of contact for resolving customer technical support cases for their assigned accounts. The TAM is responsive to customers and engages with colleagues, escalates issues when necessary, and drives technical support cases to satisfactory resolution The TAM works as a liaison between the customer and various ABB departments in delivery of support and to fulfill contract obligations. As such, the TAM must develop strong cross functional teams in support of the customer. The TAM coordinates resources within ABB and breaks down any barriers impeding progress The TAM works in tight collaboration with the Account Managers (sales) to provide timely offers responding to customer needs and to proactively identify contract growth opportunities leveraging the full breath of ABB service portfolio. The TAM manages Service Contracts deliverables, on time delivery and customers' requirements as well as financial KPI's, and keeps track of performance metrics and communicate progress to internal and customer stakeholders The TAM is responsible for 100% renewal of PAEN service contracts at their assigned accounts. The TAM is responsible for measuring, reporting and presenting the value of the services delivered to key customer stake holders which range from maintenance managers to plant managers
Qualifications For The Role
- Bachelor's degree in Engineering referred, however, equivalent experience will be considered
- 8 plus years, preferred, related experience with automation systems
- Prior experience supporting and promoting technical sales
- Prior experience with Automation Services, System Engineering, Customer Technical Support, Project management or Service Coordination experience
- Knowledge of automation system components, client/server architectures, (IT, OT, Digital, a plus)
- 30% travel for customer meetings
- Candidates must already have a work authorization that would permit them to work for ABB in the US
- Retirement plan
- Life insurance
- Disability insurance
- Healthcare plan
- Wellbeing program
Job Summary
Full Time
$89k-120k (estimate)
06/24/2024
07/18/2024
oilandgasjobsearch.com
New York, NY
50 - 100
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The job skills required for Technical Account Manager include Collaboration, Project Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Account Manager positions, which can be used as a reference in future career path planning. As a Technical Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager. You can explore the career advancement for a Technical Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Account Manager job description and responsibilities
Developed new specialty business by providing technical support and relationship management across cross functional teams at new and existing accounts.
01/04/2022: Charlotte, NC
Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.
02/13/2022: Modesto, CA
Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction.
01/24/2022: Burlington, VT
The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.
03/09/2022: Greensboro, NC
They provide reports to product developers and stakeholders product performance and track account metrics.
12/31/2021: Binghamton, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Account Manager jobs
Those Technical Account Managers who do attend college, typically earn either a Business degree or a Computer Science degree.
02/03/2022: Anderson, IN
View more details on Technical Account Manager salaries across the United States.
02/05/2022: Chillicothe, OH
Extensive experience within a technical or account management area.
12/23/2021: Madison, WI
Help drive team expertise and technical thought leadership.
01/21/2022: Mcallen, TX
Proven ability to consult and be consulted on topics requiring product/technical expertise.
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Step 3: View the best colleges and universities for Technical Account Manager.
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