14 Technical Support Professional Jobs in Trenton, NJ
Oil and Gas Job Search Ltd is Hiring a Technical Support Professional Near Trenton, NJ
Moving at the speed of software, we are creating, innovating, and deliveringsolutions fast, challenging the way things have always been done, piloting newways for all of us to work, and expecting our successes to set new standardsfor our customers and for Honeywell.
In this role, you will provide reliable technicalassistance to both internal and external customers. You will learn every facetof our core Software Products and provide support for users with a keen focuson accuracy, timely feedback, and customer satisfaction. You will learn todrive timely identification, investigation, resolution, root cause analysis andreplication of technical issues, becoming a product subject matter expert andsharing your depth and knowledge of the product.
Provide reliable technical assistance to internal andexternal customers. You will provide professional coverage of Technical SupportHelpdesk. You will focus on accuracy, timely feedback, and customersatisfaction. You will drive timely identification, investigation, resolution,root cause analysis and replication of technical issues. You will buildinternal relationships to expedite complicated cases. You will develop broadunderstanding of customer needs. You will support the knowledge-sharing mindset,methodology, and tools. You will help develop Technical Support processes. Youwill ensure proper documenting and recording of all activity and communication.You will address systemic coordination issues.
KEY RESPONSIBLITIES
- Investigate, identify and resolve software related issues
- Monitor and document support requests within the CRM system (ZenDesk)
- Provide technical guidance to both internal and external customers
- Build relationships with cross functional teams and external customers
- Reproduce technical issues reported by customers in a test environment
- Confirming defective behavior and/or submit enhancement requests to product management team
- Share product knowledge via white papers, knowledge base articles and presentations to internal and external stakeholders
- Minimum 1 year of customer facing background
- 2 years experience MS Office (Word, Excel, Powerpoint, Basic knowledge of Pivot Tables and Formulas, Conditional Formatting)
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or STEM discipline
- Experience troubleshooting Saas (Software as a service) products
- Excellent verbal & written communication skills
- Strong continuous improvement mindset, strong leadership impact
- Salesforce.com and SharePoint, and Zendesk
- Demonstrated expertise with Knowledge Management & Call Center Management
- Good administration skills
- Businesses product programming languages
- JOB ID: HRD234318
- Category: Customer Experience
- Location: 2000 Waterview Drive, Suite 300,Hamilton,New Jersey,08691,United States
- Nonexempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Job Summary
Full Time
$77k-96k (estimate)
06/19/2024
07/16/2024
oilandgasjobsearch.com
New York, NY
50 - 100
Related Companies
The job skills required for Technical Support Professional include Technical Support, Troubleshooting, Computer Science, Written Communication, Leadership, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Professional. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Professional. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Professional positions, which can be used as a reference in future career path planning. As a Technical Support Professional, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Professional. You can explore the career advancement for a Technical Support Professional below and select your interested title to get hiring information.
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