70 Genesys Cloud Architect New York, NY Full Time Jobs in New York, NY
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OMNIPLEX World Services Corporation, A Constellis Company
New York, NY | Full Time
$63k-85k (estimate)
6 Months Ago
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Genesys Cloud Architect New York, NY Full Time
$133k-164k (estimate)
Full Time | Wholesale
5 Days Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Okaya is Hiring a Genesys Cloud Architect New York, NY Full Time Near New York, NY
Job Details
Genesys Cloud Architect
New York, NY
Full Time
Role: Genesys Cloud Architect
A Genesys Cloud Contact Center Architect is responsible for the overall improvement, automation, support, and innovation of our Genesys Cloud platform.
The Individual will work with our Implementation team and Business Analyst to maintain a high degree of interaction, satisfaction, and recommend and implement technical solutions that meet established business objectives as well as recommend innovative solutions to solve complex business problems.
Responsibilities:
Participate in requirements gathering meetings.
Analyze Functional and Non-Functional requirements of the Application.
Design and propose technical solutions to meet business needs.
Investigate, troubleshoot, and resolve user issues with Genesys Cloud working closely with IT/Development as needed.
Technically support the development team in implementing the solution to ensure adherence to defined business rules and technical standards.
Create and maintain required diagrams, documentation, and processes to ensure continuous operation of the Genesys Cloud ecosystem.
Collaborate with other admins, developers, and business analyst's environment assessing and evaluating new project requests and defining user stories.
Plan and implement effective change and release management policies and practices.
Stay up to date on the latest SaaS/Genesys Cloud platform technologies and features available for us within our Genesys Cloud ecosystem.
Collaborate with Product Management to prioritize business cases for new functionality/features needed for Product Support as well as to understand new beta features available for Product Support to test.
Provide alignment between the Automation and Test Design areas Unitary, Integrated Testing and QA.
Support in the testing phases Unitary, Integrated and Regressive Test and Hypercare.
Provide approval support to users and integrated systems.
Experience:
Experience with Genesys Cloud is highly recommended, with overall 10 years of experience.
Working experience building, deploying, voice call flows.
Experience in working on integration with CRM tools e.g. Salesforce.
Hands on experience troubleshooting enterprise SaaS UC/IVR systems.
Expertise in utilizing APIs.
Experience working within an agile/DevOps environment.
Experience with cloud-based technologies.
Ability to thrive in fast paced environment with attention to detail.
Excellent oral and written communication skills.
Ability to multi-task, prioritize and be detail oriented.
Ability to work independently, take initiative, be proactive and resourceful.
Creative and critical thinking skills.
Proven experience in working on projects aimed at the financial market, namely: banks, brokers, acquirers and fintech's.
Experience in business consultancy involving Contact Center Genesys Cloud solutions.
Experience in implementing Genesys Contact Center projects public cloud containing voice, media (Chat, E-mail, SMS, WhatsApp, Video and Social Networks) and Embedded Framework.
test
Job Summary
JOB TYPE
Full Time
INDUSTRY
Wholesale
SALARY
$133k-164k (estimate)
POST DATE
06/23/2024
EXPIRATION DATE
06/25/2024
WEBSITE
okayainc.com
HEADQUARTERS
NANGLOI - III, DELHI
SIZE
500 - 1,000
TYPE
Private
CEO
ANIL GUPTA
REVENUE
$50M - $200M
INDUSTRY
Wholesale
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