Job Description - Case Manager

OVERVIEW

Case managers will provide direct case management services to clients and act as the primary point of contact and liaison between the client and the services navigators.

RESPONSIBILITIES

Case Managers will focus on supporting the execution of the Diversion Hub's programs and mission. The Diversion Hub seeks to make lasting, transformative improvements in the lives of the clients seeking assistance. The responsibilities of the Case Manager include:

• Demonstrating capacity for providing developmentally appropriate practice, for exemplifying the values expected within the program, and for promoting the mission of the organization.
• Conducting regular intake of clients/residents, documenting progress notes, developing service plans, reporting critical incidences, responsible for housing and resource needs, and maintaining complete and comprehensive records for participants.
• Conducting comprehensive client assessments to collect functional, environmental, psychosocial, financial, housing, educational, and health information as appropriate to develop and create an effective service plan that includes discharge planning.
• Evaluating client risk and assessing need for immediate intervention.
• Serving as on-going liaison with services navigators, local law enforcement and all referring sources and resources maintaining adequate communication channels ensuring good relationship between referring agencies, shelter staff and participants.
• Submitting all required case management reports timely for program activity reporting which includes but is not limited to communicating program data, denoting activities and changes of clients, as well as meeting all reporting requirements that ensure adequate operations.
• Providing exiting clients with satisfaction surveys and engaging discharged participants with six months of follow-up case management services. This may include planning coordination of transferring of case management to another case manager or agency.
• Facilitating participant access to community resources, including locating housing, government benefits and entitlements, food, clothing, prescriptions, vocational opportunities or services, providers to teach life skills, relevant mental health and medical services and appointments.
• Assisting participant to develop natural resources and to navigate and contact social support networks including integrated service delivery and communication with our agency and other collaborating providers for service supports.
• Always adhering to agency code of ethics and professional standards including maintaining strict client confidentiality.
• Attending all staff development, trainings and meetings as required.
• Any other duties within the scope, spirit, and purpose of the job.

EDUCATION AND EXPERIENCE

1 to 3 years of experience in social work, communication, criminal justice, political science, or similar human service area.

ADDITIONAL JOB REQUIREMENTS

• Clearance of background check.
• Must have own transportation for site visits. Valid driver's license and insurance on motor vehicle in accordance with state law and agency requirements.

QUALIFICATIONS OF THE IDEAL CANDIDATE

• A working knowledge of the criminal justice system.
• Demonstrate excellent oral and written communication skills.
• Be able to interact with persons of diverse cultural and socioeconomic backgrounds in a manner that demonstrates sensitivity toward cultural differences and respect for everyone.
• Possess maturity and judgment consistent with the high level of responsibility.
• Demonstrate capacity for teaching adults and older adults.
• Demonstrate flexibility in position requirements.
• A proven track record developing community partnerships and building effective collaborations.
• Proven ability to meet multiple deadlines and balance numerous projects while maintaining a perspective on long-term goals.
• Independence and self-confidence to act decisively and, at the same time, an ability to receive, integrate and translate others' ideas and suggestions.
• A hard working, positive, mission-driven and extroverted work style.
• A welcome attitude to constructive criticism of his/her work.
• Analytical skills, quantitative and qualitative.

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS

Intermediate computer, mobile device and internet skills with knowledge of software programs including but not limited to:

• Windows and Microsoft Office Products
• Cloud-based File Sharing such as Google Drive and Dropbox
• Adobe Products
• Client Databases

PHYSICAL DEMANDS

While performing the duties of this job, the employee must be able to sit over long periods of time and be able to talk, hear, sit, stand, walk; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl climb stairs, lift and or move items of up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Must have excellent command of English language and grammar, both verbal and written. Must be able to manually operate and use a computer. Must be able to clearly hear and understand telephone conversations.

EQUAL OPPORTUNITY PROVIDER

The Diversion Hub has a policy to provide equal employment opportunities to all qualified persons without regard to race, creed, religion, sex, sexual orientation, age, national origin, physical or mental disabilities, marital status or any other status or characteristic protected under federal, state or local law.