Position Details

Req ID:

req17969

Position Title:

Patient Service Representative - Psychiatry and Behavioral Sciences

Position Type:

Staff Full-Time

Position Number:

GS9296

OSU Campus:

Tulsa - Center for Health Sciences/OSU Medicine

Department:

Psychiatry and Behavioral Science

Location Address:

5310 E 31st Street
Tulsa , Oklahoma, 74135
United States

Hiring Supervisor:

Hiring Range:
(Contingent upon available funding):

15.00 - 16.88, Hourly

Work Schedule:

Typically 8 hrs/day, 5 days/week

Faculty Appt Period:

Job Summary:

Job Summary: 
The Patient Service Representative is primarily responsible for ensuringhigh quality customer service and continuation of care. The Patient ServiceRepresentative is utilized in performing typical front office functions andreferrals. The Patient Service Representative is under the overall on-sitesupervision of the Psychiatry Practice Administrator.
Environmental Hazards: 
Possible exposure to hazardous material, hot and cold, and bloodpathogens.
 
Physical Requirements: 
Ability to lift, carry push, and pull 20 pounds, stoop, reach, stand,walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.

Special Instructions to Applicants

IMPORTANT!APPLICANTS PLEASE READ! For full consideration, please ensure all employment history is correct and complete.An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine’s Customer Service Philosophy is:

“We enrich lives by providing compassionate care and amazing service to every life we touch.”

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards

 Courtesy is:

-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say “Thank You”

Presentation is:

-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times

 Efficiency is:

-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others’ time -Be innovative

Education & Experience

Position Qualifications:

Required:
-High School Diploma/GED
-Six (6) months previous front office and insurance experience in a healthclinic setting or equivalent experience required
Skills, Proficiencies, and Knowledge:
-Knowledge of all areas related to insurance and front office work. 
-Excellent customer service skills and good communication skills.
-Ability to multi-task while providing good patient care.
-Good computer skills and ability to learn new computer systems as needed.
-Primary skills include verbal and written communication with patients topromote continuity of care and follow-up as well as daily retrieval andscanning/filing of clinical encounter forms and reports for use by clinic staffduring patient care activities.