OLD TOWN DESIGN GROUP

NEW HOME CONSULTANT JOB DESCRIPTION

Old Town Design Group is seeking a New Home Consultant to join our team in the Hamilton County Area. We are a dynamic and growing custom home builder, known for developing outstanding locations with timeless home designs throughout Central Indiana. Old Town has a passion for people and the communities in which we work, and we are looking for a like-minded team member who will bring a passion for excellence, great work ethic, and a positive, can-do attitude to our team.

FUNCTION

As a New Home Consultant, you will play a vital role in guiding new homeowners through the exciting process of buying and building their dream homes. You will be responsible for managing all aspects of the sales process, from initial contact to closing, ensuring exceptional customer service and satisfaction through every step of the process.

BENEFITS

Full time position with weekends required

Health Insurance

Dental Insurance

Vision Insurance

Paid time off

401k with match

Gym Membership

RESPONSIBILITIES

Lead Generation & Customer Engagement

• Prospecting clients by actively reaching out to potential leads, creating leads with brokers and local businesses to generate and increase sales
• Engage with prospective clients to understand their needs, preferences and budgets
• Provide detailed information about available lots, home and the overall dynamics of the community

Client Management

• Serve as the primary point of contact for the buyers throughout the home buying and building process
• Provide a positive client experience through presenting our communities and homes in a professional, knowledgeable manner
• Showcase a deep understanding of all Old Town features, benefits and products

Communication

• Welcome clients with a friendly and inviting demeanor
• Listen attentively to clients inquiries and concerns, ensuring that they feel heard and valued
• Handle client concerns or complaints with professionalism and empathy
• Collaborate with internal teams to address issues promptly and with satisfactory solutions
• Demonstrate strong verbal and written communication skills in all interactions with clients and Old Town team members

CRM Management & Sales Tracking

• Maintain daily updates to the CRM platform (Salesforce) to manage leads, track sales progress and monitor client interactions
• Update the weekly tracking report at the end of every sales week with leads, current builds, etc.
• Participate in weekly sales meetings reviewing neighborhood status, lead management, and sales strategies

Model Storefronts

• Manage model storefronts ensuring that they are pristine and well supplied for the comfort of guests and clients
• Ensure that the model is clean, organized and visually appealing to create a positive first impression for visitors and clients
• Maintain updated marketing materials, including signage, flyers, etc.
• Assist with marketing initiatives and events as needed

QUALIFICATIONS:

• Previous experience in sales, preferably in the real estate or new home construction industry
• Strong interpersonal skills with the ability to build rapport and establish trust with clients
• Excellent organizational skills, attention to detail, ability to manage multiple leads and projects simultaneously
• Highly driven and self-motivated
• Previous experience in CRM software and other sales management tools
• Flexibility to adapt to changing priorities and client needs
• Knowledge of new construction and terminology – not required, but a plus

EDUCATION REQUIREMENTS

• Minimum High School Diploma or equivalent
• 3 years of proven success in a sales environment
• Strong verbal and written communication skills

REPORTING

The New Home Consultant reports to the Director of Sales & Marketing.