** Bartender**

**Job Category****:** Tipped employee **Requisition Number****:** BARTE03336 Showing 1 location **Job Details**

**Description**

**ESSENTIAL JOB FUNCTIONS:**

- Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.

- Correctly sets-up bar and completes all opening/side work duties to include cleaning, stocking, checking and achieving par levels, making bulk recipes and preparing all items for the bar.

- Orders, requisitions and stocks all liquor, beverage and other bar supplies according to procedures established in the restaurant.

- Mixes and serves alcoholic and non-alcoholic beverages for bar and dining room guests while adhering to all RCSH specifications, recipes and procedures.

- Greets all bar Guests immediately, makes beverage suggestions and answers questions regarding food and beverage service.

- Takes, records and rings all food and beverage items ordered by bar guests. Prepares beverages for the service staff only upon receipt of a computer beverage ticket.

- Observes bar Guests to ensure satisfaction with food, beverages and service; immediately recognizes and responds to any Guests needs and/or requests.

- Maintains cleanliness and organization of the bar counter, back bar, bar work areas, shelving and storage areas up to RCSH standards.

- Adheres to and complies with all state/local liquor laws and RCSH policies regarding the service of alcoholic beverages.

- Communicates to the Manager-on-Duty any and all situations where a Guest may express concern or dissatisfaction with any aspect of the dining experience.

- Maintains and enforces seating areas as dictated by municipality and social distancing norms.

- Correctly presents the Guest check and processes payment for all food and beverages sold.

- Performs the cashiering function for the service staff and restaurant.

- Supports Take Out and Delivery orders as needed.

- Takes, records and rings all food and beverage items ordered by Take Out Guests.

- Receives Take Out orders from Food Runner kitchen staff, checks for accuracy, and addresses any inaccuracies.

- Correctly presents the Take Out Guest check and processes payment for all food and beverages sold.

- Addresses any Take Out Guest complaints.

- Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.

- Supports other Front-of-House positions as needed, providing a seamless Guest experience to all Guests.

- Performs all duties and maintains knowledge of all standards and procedures, as stated in the *RCSH Employee Training Packet Bartender*.

- Additional duties as assigned.

**COMPETENCIES/PERSONAL CHARACTERISTICS:**

*Guest First Mindset*

* Demonstrates a Guest first mindset, placing a high priority on the Guest experience

* Interacts regularly with Guests, demonstrating a genuine interest in Guests, and ensuring a superior dining experience for all Guests

**JOB REQUIREMENTS:**

* Extensive knowledge of drink preparation and service

* Extensive wine knowledge

* Excellent customer service skills and a strong work ethic

* Ability to operate point-of-sale systems

* Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism

* Handle stress associated with responding to/solving problems

* Ability to complete orders quickly and accurately

**PHYSICAL DEMANDS:**

* While performing the duties of this job, the employee must be able to stand, walk, talk, and hear for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly

* Ability to read, speak and understand communication in English

* Must be able to lift, handle and carry (e.g. beverage items, supplies, glass racks, small wares and equipment) at a minimum of 50 pounds

* Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis

* Must be able to taste, be able to distinguish between and among flavors, spices, and scents as to their appeal and level of intensity for all food and beverage products

* Must be able to communicate effectively and listen attentively

* Must be able to continuously use fingers (e.g. to bilaterally operate point-of-sale equipment, prepare and serve food/beverage items)

**WORK ENVIRONMENT****:**

* Work is performed in a restaurant

* Position involves work on afternoons, nights, weekends, and holidays, as required

* Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke

* Temperature extremes range from working near 1800-degree Fahrenheit to working in a walk-in freezer of -10 degree Fahrenheit

**NOTE: The information here does not constitute a contract, express or implied. The content of this material is not all-inclusive but is for informational purposes only. Ruths Chris Steak House is an Equal Opportunity Employer.**

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