The Junior Technical Infrastructure Consultant (Jr. TIC) is responsible to help maintain our customer lab system in our Solon, Ohio office. This includes hardware/software setup, updates and maintenance. The Jr. TIC will work closely work the OLR QA team to ensure systems are in a state needed for testing. Jr. TIC will also be mentored by Senior TICs on all aspects of the TIC role to help them grow professionally. This opportunity will suit a recent graduate or Junior Technical Consultant and comes with excellent training & progression.
We rely on our Technical Infrastructure Consultants to:

• Frequently perform installation and configuration of Oracle Retail application.
• Regularly setup and maintain applications, servers, hardware and software environments
• Occasionally assist project teams in validation/testing of hardware and software.
• Regularly support and troubleshoot OLR and client environments
• Receive and setup new equipment as needed
• Assist and lean staging OLR process

RequirementsThe successful candidate will have:

• Self-starter
• Ability to work under pressure to adhere to SLA's
• Clear communication
• Good problem-solving skills
• Troubleshooting capability in an independent way
• Ability to quickly understand new complex situations
• Ability to put in place quick workarounds, and then an action plan for root cause resolution.
• Structured approach to problem resolution
• Have a critical sense on existing problems and resolutions with the ability to propose improvements
• Experience in Windows installation and imaging process
• Experience in Java, XML, Ant scripting, Oracle Database, SQL Server Database

Experience Preferred:

• Bachelor's degree in a Computer Science or related field
• Experience in Windows PC support
• Experience in Helpdesk Support

Benefits

• Coffee, Tea, and Water in the office
• Great Collaborative environment
• Training and developing
• Employer Benefits Program
• A Certified Great Place to Work