The Accounts Receivable/Collections Specialist is responsible for applying daily cash receipts from tenants and collections of outstanding accounts receivable dollars from the existing tenant base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. 

Position Duties and Responsibilities

• Experienced in the CM and/or RM module of the Yardi real estate system.
• Apply daily cash receipts to tenant’s account.
• Apply cash receipts to tenant’s security deposits account
• Contact tenants via email or phone to address past due amounts. 
• Maintain collections for delinquent tenant accounts in a commercial and residential portfolios. 
• Document tenant conversations and status of collections in Yardi system and aging reports.
• Provide timely follow-up on payment arrangements with tenants to accounting, leasing manager and legal. 
• Address any appropriate tenant adjustments with accounting, leasing and legal. Follow up that the adjustments were made properly. 
• Discuss with accounting and legal, bad debt provisions for delinquent tenants. 
• Keep an updated list of delinquent tenants including those in bankruptcy. 
• Help prepare and organize weekly meetings including providing AR/collections schedules.
• Review late fees to the leases 
• Help approve release of security deposits after review of tenant account. 
• Should have familiarity with commercial leases and be able to ready and understand the leases.
• Other tasks and projects as assigned by management.
• Protect employer’s privacy and data; keep passwords safe.

Qualifications

• 3-4 years of relevant experience in accounts receivable, credit and collections
• Minimum 2 years of experience in Accounts Receivable
• Strong Microsoft suite skills 
• Excellent organization and communication skills 
• Attention to detail, time management, and excellent customer service needed.