Who We Are:

At melin we set out to create the most premium, highest quality headwear in the world. We believe that with more thought, time and care invested into how we make our products that we can extend the life of our hats and the adventures we take them on. We are looking to expand our internal family and are seeking one incredible human capable of excellence in a fast-paced work environment and eager to join an elite, yet small team of “A Players”.

About The Role:

We are looking for an amazing new melin Relationship Coordinator who is responsible for providing an elite “brag-worthy” experience to our customers through a variety of channels. This will require a high level of comfort and experience engaging with customers via all social media platforms, finding solutions to the customer inquiries we receive and becoming an additional internal point of contact for our most highly valued customers.

About You:

The ideal candidate for this role is someone who operates with a high level of care, has a willingness to go above and beyond for our customers, is proud of the work they put forward, and has a knack for creative problem-solving. This individual will build valuable relationships with customers through our social media platforms and loyalty programs, becoming the frontline voice of the brand to handle any inquiries that may arise through these channels. As a growing company, change is expected, so this team member will also need to adapt and embrace change easily.

Key responsibilities include but are not limited to:

• Monitor and address all comments and messages from our social media platforms and Amazon to quickly resolve issues and provide timely responses to inquiries.
• Interact and engage with customers to build long-term loyalty and affinity towards the brand.
• Be the frontline voice of the brand to deliver exceptional experiences via phone, email, and chat.
• Problem solve, break down customer questions & issues, and turn negatives into positives.
• Be energetic and helpful to improve the melin customer experience in all facets.
• Other duties and projects as assigned.

Knowledge, Skills, and Abilities:

• Ability to perform all duties in an accurate, timely, and professional manner within the guidelines of company procedures and policies, while maintaining a flexible approach to resolving consumer requests.
• Comfort and proficiency with all social media platforms.
• Must be able to multi-task and work in a fast-paced environment.
• Exceptional attention to detail.
• Ability to meet deadlines.
• Problem-solving skills.
• Prior experience in a customer service role.
• Team player, enthusiastic positive can-do attitude.
• Excellent written and verbal communication skills.

Qualifications and Education Requirements:

• Bachelor’s degree required
• 2 years of customer service experience
• Experience with all mainstream social media platforms
• META experience a plus
• Full Circle and Shopify experience a plus
• Proficient in Excel and Word

Location & Office Structure: This position is an in-office position five days a week in San Clemente, CA and subject to change based on business needs.

Compensation: The hourly rate for this position is $18.00 - $24.00 per hour; Hourly rate is based on the experience that you bring to the position.

Benefits and Perks:

• Generous product gift program and all brand discounts
• 5 year and 10 year Anniversary gifts and travel to desirable destinations, in accordance with plan guidelines
• Wellness program
• Medical, Dental, Vision insurance in accordance with plan guidelines
• Company paid life insurance
• 401k with employer match in accordance with plan guidelines
• 15 Days of PTO plus one additional day of PTO every year on your anniversary and 3 Floating Holidays per year
• Paid beach and giveback days, bi annual team building events and other in person celebrations
• Work with talented and great people who share a love of melin
• Dog friendly office

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@arch-cos.com. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.