Job Title: Patient Care Team technician

Starting Pay: $18.00 an hour (exceptionally qualified candidates may receive offers of higher compensation.)

Hours:

Part time shift 2:30pm - 7:15pm
Full time shift 11:15 - 7:15pm

Job Summary:
As a growing psychiatric practice that specializes in TMS treatment for Depression and treatment of first responders, we are seeking a skilled, enthusiastic, and reliable full or part-time individual to join our team. This is a great opportunity for a professional who can multi-task, work in a team environment and self-motivate in a busy private practice. We exclusively promote from within when positions are available, making this entry level position an excellent opportunity to work towards a career with Olympia TMS & Psych.

Important: Only applications that submit the three required components under 'requirements' will be considered for an interview. We will not consider incomplete applications as this indicates you are not the right person for this job.

Benefits:

• Employees working full time (40 hours weekly) are eligible for health care insurance after 90 days of employment. Employer covers 75% of the premium. Employee may add spouse and/or dependents at own expense
• Employees working full time (40 hours weekly) are eligible for dental insurance after 90 days of employment. Employer covers of 75% of the premium. Employee may add spouse and/or dependents at own expense
• Competitive retirement plan for full time employees age 21 and older upon eligibility based on date of hire and hours worked
• 401K matching up to 4% of wages based on employee's contribution
• PTO earned on an accrual basis combined with paid holidays for a generous paid time off policy
• PTO cash-out (eligibility requirements apply)
• Figs scrubs are provided by the clinic

Responsibilities:

• Create memorable and personalized experiences for patients by providing exceptional service and a welcoming environment
• Greet all incoming guests and patients
• Answer and direct all incoming calls to the proper individual or department
• Use the practice's task management and work flow software proficiently
• Collect copays and balance
• Facilitate both in-person and Telehealth appointments
• Schedule a variety of patient appointments for multiple providers and two locations
• Verify insurance eligibility
• Work collaboratively with the administrative team to ensure all aspects of patient care and practice operations are satisfied with a high level of accuracy
• Run TMS treatments
• Understand and recognize patient safety concerns, reporting them to the provider and/or management as appropriate
• Assess patient safety and follow crisis protocol when appropriate
• The members of this team rotate as scheduled by management between front desk and TMS technician duties
• The members of this team rotate as scheduled by management between our West Olympia and Hawks Prarie clinics

Qualifications:

• At least 1 year of medical receptionist experience
• Knowledge and understanding of HIPAA laws and practical application within the clinical setting
• Proven history of reliable attendance in previous jobs
• Proven history of arriving on time, and ready to work at the start of the shift in previous jobs
• Ability to receive constructive criticism with professionalism and correct errors or adjust actions accordingly
• Strong ability to own actions, including mistakes; identifying when an error has been made, alerting management, and presenting the solution to management proactively
• Experience in a medical environment preferred
• A passion for providing compassionate care. Treating all patients as deserving of respect, support, and dignity
• Excellent organization and time management skills
• Excellent attention to detail
• Excellent follow through with tasks assigned and self-identified
• Professional composure
• Knowledge of and ability to adhere to strong professional boundaries with patients
• Ability to empathize with patient experiences, struggles, and concerns without revealing personal information to do so.
• Ability to think critically and adapt quickly in a flexible environment
• Confidently able to identify situations that are within your role and accurately identify those that are not, quickly consulting management
• Team player with the ability to work collaboratively yet retain responsibility for individual job duties and ensuring work is completed
• Knowledge of all major medical insurances along with Washington Medicaid insurance plan is strongly preferred
• TMS technician training will be provided on the job in combination with training to our EHR and workflow management system.

Requirements:

• Submit with your application a cover letter detailing why you are seeking employment with our clinic specifically. For more information about us please visit olympiatms.com
• Submit with your application two professional references. Must be managerial staff from two separate places of employment within the last 3 years.
• Complete the video interview questions included with this job posting
• Reliable transportation and/or access to public transportation
• Highschool degree or GED
• Ability to pass a background check and drug screen
• Ability to work at both the West Olympia clinic (1801 W Bay DR NW, Olympia 98502) and Hawks Prarie clinic (8765 Tallon LN NE, Lacey 98516) on a rotating basis

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Financial planning services
• Free parking
• Health insurance
• Health savings account
• Opportunities for advancement
• Paid time off
• Paid training
• Uniform allowance
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Psychiatry

Schedule:

• 4 hour shift
• 5x8
• 8 hour shift
• Evening shift
• Monday to Friday

Application Question(s):

• Do you prefer part time or full time work?
• When are you available to start training if offered this job?
• If offered the job, are you able to work different shift than what you are hired for during training?

Experience:

• medical clinic: 1 year (Required)

Ability to Commute:

• Olympia, WA 98502 (Required)

Work Location: In person