Overview : Grove Park Inn

Grove Park Inn

The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel.

The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

Job Description :

This position is responsible for ensuring proper training and supervision of all personnel. The Manager is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

The Manager position is responsible for the delivery of 4 diamond service in the Restaurant.

Responsibilities :

Assist in overall supervision of the department as outlined in manager’s job description.

Oversees bar area

Complete environmental checklist for dining room.

Spot check liquor pars and order daily supplies.

Hold pre-meal meetings and monthly department meetings.

Follow up on established training steps.

Handle guest comments and complaints and ensure guest satisfaction.

Communicate with guests and receive feedback.

Stay on the floor during peak hours.

Observe, teach and correct staff’s service.

Examine food preparation and beverage presentation.

Maintain condition of dining room, lobby lounge, morsels, mini bar and room service.

Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly.

Participate in interviewing new employees as needed.

Prepare maintenance request and follow-up.

Check bar controls, shot glass use, red lining, and bottles totally empty daily.

Qualifications :

1 year of experience in Food and Beverage Supervision or Management role preferred.

Must have the ability to manage deadlines.

Understanding of Food and Beverage financials including cost and par controls is preferred.

General knowledge of Microsoft Word, Excel, and PowerPoint.

Must have a strong attention to detail as well as strong customer service skills.

Must be able to work a flexible schedule including weekends and holidays.

Must be familiar with and adhere to all liquor liability laws.

Must know emergency procedures and work to prevent accidents.

Must be TIPS Certified.

Last updated : 2024-06-19