Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished dcor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Directly supports Convention Services leadership through provision of administrative and operational assistance. Support includes co-ordination and follow up of assigned tasks, correspondence with internal and external clients, maintaining a fluid communication network. Additionally, aid in the development of processes to support operational team efficiencies.

• Daily administrative and office coverage to include; typing, filing, answering telephones and maintaining inventory of all office supplies
• Handle all telephone and walk-in inquiries. Determine the clients needs/requests and if needed, refer to the appropriate Convention Services Manager or other department
• Manage the daily process of tasks such as Banquet Event Order (BEO) distribution, Change Log, Daily Events Report, Guarantee Sheets, other daily tasks that may evolve over time
• Gather and organize required materials and information necessary for the production and distribution of a variety of weekly and monthly reports
• Creation and distribution of Group Resumes. Manage office Resume board to ensure it is constantly updated with current and upcoming Group Resumes
• Manage the entire Purchase Order process from initiation to receiving, through Birch Street system for all Convention Services department specific POs
• Ensure group related amenities are requested and processed correctly
• Develop working rapport with assigned Convention Services Manager to better enable assistance with tasks and requests
• Oversee the invitation and logistical processes for all Pre-Event Meetings
• Assist with reservations and group room block needs as necessary
• Catalogues and coordinates all requests to utilize function space for in-house meetings, across all departments. This covers all steps from blocking space in Delphi, creating and issuing relevant BEOs and subsequent follow up on closing relevant banquet checks

• Update department information boards with relevant and current information

• Produce event directional signage and food labels
• Acts as a point of contact for Convention Services leadership with internal and external contacts and provide timely responses to requests and communication
• Support the on-boarding experience for all Convention Services associates
• Take initiative to identify improvement opportunities for various departmental processes

• Ensure compliance with all hotel standards and local laws as well as health, safety and sanitation awareness standards
• Encourage and build mutual trust, respect and cooperation among co-workers. Treat co-workers fairly and equitably
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident
• Attend all required department trainings and meetings

Perform any other duties required by leadership

• High school education required. College degree is preferred
• Previous administrative experience preferred
• Fluency in English is essential. Multilingual is advantageous
• Ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service
• Must have exceptional interpersonal, communication, writing and organizational skills. Must be able to clearly and pleasantly communicate both verbally and in writing with guests, management and co-workers
• Must be able to work independently in a fast-paced environment and be able to handle multiple priorities
• Must possess the ability to handle a stressful and busy hotel operation. Ability to maintain a positive and professional demeanor and composure at all times

• Must be pro-active, detailed oriented and possess good follow-through, while adhering to deadlines
• Must have great time management and organizational skills to achieve results and meet deadlines
• Must have the ability to report to work on time when scheduled
• This is a customer facing role. Must meet standards of appearance and maintain a high level of personal hygiene at all times