Overview

San Francisco Hotel

Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.

The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.

Job Description

The Sales Manager role is to solicit business that enables the hotel to meet and/or exceed revenue goals in guestrooms and food and beverage. This position is eligible to work from home two days per week.

Responsibilities

 Primary Responsibilities

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site visits and written communication.
• Prepare correspondence to group accounts in timely manner.
• Account management using Salesforce FDC sales/account management software.
• Prospect for new business, creating new leads and awareness of the hotel.
• Travel to strategic trade shows and customer events.
• Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Develops effective sales plans and actions.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities based on market conditions and individual property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, customer events, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Provides excellent customer sales service in order to grow share of the account.
• Manages and develops relationships with key internal and external stakeholders.

 Additional Responsibilities 

• Organizes and conducts customer site inspections.
• Develops and facilitates execution of contracts as required.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Executes the brand’s Customer Service Standards and property’s Brand Standards through the sales process.
• Work with Director of Sales and other members of team to ensure adequate coverage of the Sales Department. Field unsolicited leads as allocated.
• Coordinate all details of bookings from these accounts with the assistance of Sales Coordinator.
• Work to achieve annual budgetary goals with respect to occupancy and revenue in group segment. Achieve monthly and annual quotas.

Hotel Specific Duties and Functions:

• Perform in work environment with extensive use of phone and email communications and extended periods at a desk or work station
• Local and interstate travel necessary to develop guest relationships and Hotel brand, including trade shows, client meetings, and team travel, often at discretion of Sales Manager to determine best use of Hotel resources for developing business
• Work schedule is generally weekday business hours, with approval of Hotel management, and with additional evening or weekend guest relationship-building meetings or activities at discretion of Sales Manager
• Additional marketing or guest service assignments as directed by Hotel Management
• Occasional lifting, standing, bending in order to assist guests or operations team with unexpected changes to setups for events, meetings, or banquets. Regular walking throughout Hotel to interact with other departments, for meetings and oversight of events, and for property tours 

Qualifications

Qualifications

• Ability to travel and work independently.
• Professional appearance & demeanor.
• Strong client/guest service skills.
• Ability to make verbal and written presentations to both large and small groups.
• Knowledge of Salesforce FDC and Microsoft Office software.

Pay Range - $85,000-$95,000. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.