Overview

Shoreham Hotel

Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.

Associates can enjoy and be rewarded by several career development opportunities and the environment to grow one’s career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.

Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service! We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, “Hibiscus Huddles, “in honor of our company logo.

Job Description

To assist with the accountability of overall safety and security of the Hotel while providing exceptional levels of guest service. Responsible for the daily operations of the Loss Prevention Department, including protection of hotel guests, associates, and property.

Responsibilities

• Responsible for planning, evaluating, organizing, recruitment, training, and directing the activities of all Loss Prevention associates.
• Monitors & drives appropriate compliance levels of all Omni Hotels Life Safety Programs, training, policies and procedures. Reports identified deficiencies to the Director of Loss Prevention.
• Reviews all reports completed by LP associates to ensure accuracy and timely submission.
• Reports all observed hotel property deficiencies and safety hazards.
• Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e. losses, thefts, accidents).
• Maintains surveillance procedures through-out the property.
• Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention.
• Monitors all traffic in the lobby, restaurant, restrooms, parking area, bars, and back of the house area.
• Ensures that all hotel service levels are maintained, and provides assistance when necessary.
• Acts as the hotel representative when resolving guest problems and concerns. Ensures that all details of guest situations are documented and communicated to appropriate department personnel.
• Ensures follow-up communication and appropriate documentation with necessary departments to ensure hotel property deficiencies and safety hazards are resolved.
• Ensures that all Security equipment (uniforms, push to talk radios, cameras) are kept in good working condition.
• Periodically inspects exterior of building.
• Participates, leads, and conducts monthly Safety Committee meetings and ensure follow-up on any issues.
• Coordinates associate locker inspections and bag checks.
• Monitors First Aid Kits throughout the Hotel.
• Distribute Daily Hotel Incident/Accident Log to EC Committee.
• Conducts monthly Fire extinguisher inspections, and hotel fire drills in partnership with the Engineering department.
• Understands all emergency procedures and is able to execute processes during times of emergency.

Qualifications

• Must have 2 years experience in Loss Prevention/Security Management role.
• Experience in Loss Prevention in an upscale establishment and/or large convention hotel preferred. 
• Must be First Aid and CPR certified and/or have ability to obtain such training.
• Must present registration as unarmed security guard/officer with the state of TN within 45 days of hire.
• Able to maintain confidentiality and exercise sound judgment when handling sensitive matters. 
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Demonstrate highly developed customer service skills with strong attention to detail.
• Must be conversant with OSHA guidelines and workplace safety standards. Experience preventing loss, incident reporting and interacting with high profile clientele.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
• Must have the ability to delegate, effectively train and coach a team with diverse talents.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
• Maintain a professional business appearance, attitude, and performance.
• Must have a flexible schedule and be willing to work evening shifts, weekends, and holidays.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
• Must be able to work indoors/outdoors in extreme temperatures assisting with supervision of pool activity as assigned. 

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.