Overview

A substantial part of the 200-acre Viking Lakes mixed-use development, this destination is home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily accessible from downtown Minneapolis and St. Paul, the Mall of America and airport, with additional uses for the planned development to include corporate offices, retail, restaurants and entertainment.

The 320-room luxury hotel features more than 35,000 square feet of indoor and outdoor meeting and pre-function space, including a 7,500-square-foot ballroom, a 4,410-square-foot event center and six two-story hospitality lounges for groups and meeting planners to utilize. From small board meetings, conferences and large galas or special events to Sunday football tailgates and more, the Omni Viking Lakes Hotel accommodates groups of all sizes with its robust meetings offerings, multiple food and beverage venues, a signature spa and state-of-the-art fitness facilities.

Job Description

To develop the overall vision and strategy for the spa. Implement processes to support the vision, increase revenue and enhance customer service in all areas of the spa.

Responsibilities

• Perform all payroll and labor related functions, administer tips, and manage KRONOS.
• Coordinate with cleaning services and engineering to ensure that the facility is clean and in working order.
• Coordinate scheduling of the Front Desk, Supervisor and Rooms Control
• Train, coach, and develop new associates.
• Prepare and administer discipline and coaching.
• Oversee facial and massage supplies inventories, Purchase Orders and all other applicable reporting.
• Liason with Estheticians – facilitate trainings & meetings.
• Manage and log all service recovery issues, research billing problems and comp reports with proper follow up with accounting.
• Ensure revenue generation and expense control in spa to fulfill company expectations.
• Oversee scheduling and balancing of the books to ensure appointments are balanced correctly, of lunches and scrub shifts are at appropriate times throughout the day.
• Monitor required levels of guest service, call conversion, call abandonment, and selling skills.

Qualifications

• Directly supervises employees in the spa complex, by managing 100 spa employees.
• Minimum of two years in related field with management experience preferred.
• Experience in hospitality field high preferred.
• Flexibility with schedule to include evenings and weekends.
• Good organizational skills and attention to detail required.
• Must be able to stand, walk, sit, and talk or hear.
• Must be able to lift and/or move up to 25 pounds.

End of Job Description