OmniCare365 is a trusted outsource company with an authentic people first mentality. We pride ourselves on aligning with our Clients to provide exceptional brand value with customers through every experience.

• Paid training
• Bi-weekly pay
• Medical, Dental, and Vision benefits available for full time employees
• Paid Time Off
• This position also earns a bi-weekly commission, in addition to the base pay, based on your personal performance. Base pay and training rate is $13.00 per hour.
• On site classroom training is 7 days at 9 hours per day (you have a 1-hour lunch).

Position Summary

The purpose of this role is to communicate with customers on their home service and repair needs. You will assumptively schedule service appointments, provide updates to customers regarding repair projects and appointments, and promote additional needs, such as membership plans and other home repairs.

Position Responsibilities

• Respond to inbound support via phone, email, and chat.
• Perform outbound calls to follow up on previous calls/appointments or to schedule renewals of memberships, as instructed by the Client or a leader.
• Provide thorough, efficient, and accurate documentation and updates in all required systems for each interaction.
• Utilize multiple systems/platforms while on a call with a customer – strong computer skills and technical aptitude.
• Listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs.
• Seize the opportunity to promote additional needs, such as membership plans and additional home repairs.
• Overcome objections and persuade customers to take action.
• Flexibility to meet all types of customer communication styles and personalities.
• Individual accountability for performance.
• Meet the performance goals established for the position in the areas of: efficiency, call quality, upsells, membership sales, close rates and attendance.
• Other duties as assigned.

Education and Experience

This is high volume call center environment. You’ll need to be efficient, productive, and thorough dealing with our customers over the phone. Strong computer and software navigation skills are critical. You should also be strongly customer-focused and adaptable to changes.

• High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.
• Proficient personal computer skills and ability to type at least 30 WPM with 96% or higher accuracy.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Some weekends may be required, based on the project and schedule needs.
• Knowledge of home repairs and/or home ownership is a plus.
• Call Center: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Sales or similar service industry: 1 year (Preferred)
• Knowledge of home ownership and or home repairs (Preferred)

Education:

• High school Diploma/GED (Required)

Work environment:

Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer. Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule between the hours of 10am to 10pm, and work over-time and/or weekends, as needed.

Communication method(s) used:

• Phone
• Email
• Chat

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

OmniCare365 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. OmniCare365 is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact Human Resources at 580-262-4350 ext. 200.