22 Customer representative Jobs in Mason, OH
Omya Inc is Hiring a Customer representative Near Mason, OH
BASIC FUNCTION :
Responsible for providing external customer support and internal support functions relative to sales. Ensure customers receive product order on time and in good condition.
Ensure customers are advised as soon as possible of any problems regarding their delivery.
RESPONSIBILITIES : ?
- Enter and maintain pricing and customer details in appropriate systems.
- Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup and rebates in ERP system.
- Communicate with Sales group to ensure customer pricing and requirements are understood and correctly input into Price Offer Management system as well as ensure that all are informed of key issues / accounts.
- Input accurate customer order information into SAP in accordance with procedures set forth by the department Manager.
- Communicate with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
- Follow up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advise customer of shipping details.
- Process returns, credits and debits in SAP in accordance with existing procedures.
- Coordinate imported products via the chain order process in SAP.
- Coordinate orders with third party suppliers through the third-party order process in SAP.
- Monitor the resolution of customer problems and / or complaints resulting from incorrect pricing, non-conforming products and other related issues.
- Performs other duties as assigned.
QUALIFICATIONS :
High School or GED and 3 to 5 years of prior experience in the areas of customer service, accounts payable, or order entry.
Experience in export transportation or international business in the industrial chemical market is preferred. Import / Export experience is highly desired.
The ideal candidate must possess :
- Solid communication skills both written and verbal.
- Excellent organizational and interpersonal skills.
- Computer skills and proficiency with automated sales systems.
- Ability to input data quickly and accurately and function in a fast pace environment.
- Ability to maintain confidential information at all times.
- Working knowledge of Microsoft Word and Excel.
- Working knowledge of SAP.
- Ability to develop rapport with customers and carrier vendors.
Must possess current US employment authorization; sponsorship not available for this position.
Last updated : 2024-06-20
Job Summary
Full Time
Energy
$44k-56k (estimate)
06/22/2024
09/20/2024
omya.com
OUDERGEM, BRUSSELS HOOFDSTEDELIJK GEWEST
7,500 - 15,000
1884
STEPHANE DE CRAECKER
$3B - $5B
Energy
The job skills required for Customer representative include Customer Service, Communication Skills, Billing, Customer Support, Pricing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer representative positions, which can be used as a reference in future career path planning. As a Customer representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer representative. You can explore the career advancement for a Customer representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Representative job description and responsibilities
Identify and assess customers’ needs to achieve satisfaction.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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Build sustainable relationships and trust with customer accounts through open and interactive communication.
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Provide accurate, valid and complete information by using the right methods/tools.
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Representative jobs
Customer service representatives need a high school education, on-the-job training and several soft skills.
04/01/2022: Syracuse, NY
Most customer service representative jobs require candidates to complete on-the-job training.
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Proven customer support experience or experience as a Client Service Representative.
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Familiarity with CRM systems and practices.
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Flexibility in having different shifts and rotating schedules.
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Step 3: View the best colleges and universities for Customer Representative.
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