On-Board Administrative is hiring a Customer & Product Insights Specialist

For immediate consideration please send your resume to

Subject Line : Position Title and State you are Located

About Us :

On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees.

Position Details :

Position Type : Contract

Job Location : Buffalo, NY

Benefits : 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance

Compensation : $ 22.00 / hour

The Customer & Product Insights Specialist role is a Customer Obsessed associate who handles customer complaints, issues and inquiries related to our products, ensuring a satisfying customer experience, regardless of the outcome.

They foster effective working relationships with several internal departments throughout , enabling them to respond accurately and efficiently to consumers, customers and field associates.

They are action oriented, active listeners and effective communicators acting with time sensitivity.

They are proficient in handling multiple incoming issues and requests at a time and are responsible for tactical decision making on internal and external inquiries while delivering the Experience.

Qualifications :

• BS Degree in Supply Chain, Business, Communications, or related field or 10 year of applicable experience
• 2 years of customer service / customer care / supply chain experience in a high paced environment
• Strong communication skills and etiquette - written, verbal, and phone (interpersonal skills)
• Demonstrated problem-solving, troubleshooting, planning, organizing and leadership skills
• Demonstrated ability to multitask and work under pressure
• Continuous improvement mindset
• Ability to master current and future technology
• Strong influencing skills ability to influence peers, customers (internal / external) and sales
• Financial, system & supply chain acumen
• Logical / Informed decision making - ability to manage multiple requests for information and incoming responses to those requests from various functions of the organization
• Ability to collaborate across the supply chain
• Strong relationship builder
• Customer Obsessed, positive, upbeat, resilient, continuous learner
• Spanish and / or French language skills preferred
• Microsoft Office Word, Excel, PowerPoint, SharePoint, Teams, Power BI
• CRM / Salesforce
• Salsify

Apply Today!

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry.

Today, On-Board is a thriving privately held family of companies with services including : Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.

On-Board’s Mission is to provide Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

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Last updated : 2024-09-05