5 Service Manager Jobs in Sunman, IN
On Target Sporting Goods is Hiring a Service Manager Near Sunman, IN
Summary:
The primary responsibilities will include managing a team of service technicians, ensuring the timely and efficient completion of service and repair tasks, maintaining high standards of customer satisfaction, and implementing strategies to maximize departmental efficiency and profitability. Additionally, this role includes hiring, training, and performance management within the Service Area.
Essential Responsibilities:
- Recruit, train, and supervise a team of Service Technicians.
- Assign tasks and responsibilities to technicians based on skill level and workload.
- Conduct regular performance evaluations and provide feedback and coaching to team members.
- Foster a positive work environment and promote teamwork and collaboration.
- Oversee the scheduling and completion of service and repair tasks for off-road vehicles, including ATVs and UTVs.
- Ensure that all service work is performed efficiently, accurately, and in accordance with manufacturer specifications and industry best practices.
- Monitor workflow and prioritize tasks to meet customer deadlines and service department goals.
- Coordinate with parts department to ensure timely availability of necessary components and materials for service and repair jobs.
- Interact with customers to understand their service needs and address any concerns or questions they may have.
- Maintain high standards of customer satisfaction by delivering exceptional service experiences.
- Resolve customer complaints and issues promptly and professionally.
- Develop and manage departmental budgets, including labor, parts, and overhead expenses.
- Monitor departmental performance metrics, such as revenue, profitability, and productivity, and take corrective actions as needed to achieve targets.
- Identify opportunities to increase revenue and profitability through upselling of service packages, maintenance plans, and accessories.
- Greeting customers and creating work orders.
- Focus on upselling together with the Service Advisor and Technicians.
- Answering Customer questions about service outcomes and consulting with technicians/Service Advisor when necessary.
- Ensure compliance with all relevant regulations and safety standards in the operation of the service department.
- Provide training and guidance to technicians on safe work practices and procedures.
- Maintain a clean, organized, and safe working environment in the service department.
- Overseeing and managing the service center’s scheduling and workflow.
- Utilization of Service Manager Pro for proper job times.
- Informing customers of changes in service or when their machine is ready for pickup utilizing texts, emails and phone calls.
- Ensuring customers pickup within a timely manner and/or communicating costs for storage.
- Management of Warranty Claims for parts and vehicles through the different vendors.
- Shared responsibility for inventory of Parts and Accessories.
- Process confirmations on completed work to ensure quality.
Maintaining an open mind with dynamic work scope.
Qualifications
- Previous experience in a supervisory or managerial role in an automotive service department, preferably with a focus on off-road vehicles.
- Strong technical knowledge of off-road vehicles and their systems, including engines, drivetrains, suspension, and electrical systems.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage a team and drive performance and productivity.
- Solid understanding of financial management principles and budgeting.
- Customer-focused mindset with a commitment to delivering exceptional service experiences.
- Detail-oriented with strong problem-solving and decision-making abilities.
- Proficiency in computer software applications, such as Microsoft Office and service management systems.
- Work Schedule from 8AM-6PM Monday through Friday and 8AM to 2PM on Saturdays.
The Off-Road Vehicle Service Department Manager plays a critical role in ensuring the efficient operation and success of the service department, contributing to overall customer satisfaction and business profitability. If you have a passion for off-road vehicles and possess the necessary leadership and technical skills, we invite you to join our team and make a difference in the exciting world of off-road recreation.
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Weekends as needed
Shift:
- 10 hour shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Sunman, IN 47041 (Required)
Ability to Relocate:
- Sunman, IN 47041: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$87k-112k (estimate)
06/15/2024
10/12/2024
The job skills required for Service Manager include Leadership, Coaching, Customer Satisfaction, Problem Solving, Scheduling, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
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The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
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Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
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Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
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Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
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