Description

As the premier 55 active adult retirement community in Florida, On Top of the World Communities is an award-winning, family owned, debt-free company founded in 1947.

Some of our great benefits include:

• Paid Holidays & Vacations
• Paid Time Off after 90 days
• Weekly Pay
• Health Benefits & matching 401K
• Employee Assistance Program
• Employee Referral Program
• Discount on fitness membership

The Community Compliance Liaison is responsible for assisting with bringing properties within the community into HOA compliance, both reactively and proactively.

Responsibilities:

• Investigates community standards violations and provides photographs and proper documentation of those that are not in compliance
• Addresses violations with homeowners through personal visits, phone calls, or door hangars
• Works closely with the Customer Service Coordinator to formally notify residents who are not in compliance of the applicable violations
• Follows up to with residents to confirm all matters have been completed or if necessary, takes further action to achieve compliance
• Inspects completed modifications to verify installation is in compliance with approved request
• Reads, understands and applies rules and regulations, declarations, and community standards to make practical application in the field
• Assists with estoppel inspection photography and reports
• Ensures estoppel follow-up inspections are complete and takes the corrective action necessary to achieve compliance
• Maintains records of actions/observations/results and is able to retrieve them as needed
• Supports Resident Services and Warranty department projects and other work as needed
• Performs all duties in adherence to OTOW standards
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
• Maintains a positive and professional demeanor toward all residents, visitors and co-workers
• Performs other duties as assigned

Education and Experience:

• High School Diploma or equivalent required
• 5 years in a business related field preferred
• Photography experience preferred

Skills and Knowledge:

• Must be able to read, write and understand English and have good verbal and written communication skills
• Strong time management and public relations skills
• Microsoft Office skills required
• Must be approved by insurance to operate company motor vehicle
• Must be outgoing, self-confident, and organized
• Must possess strong diplomacy and communication skills and be able to work independently and with minimum supervision

Personal Attributes:

• Strong interpersonal skills
• Honesty and integrity
• Self-starter
• Inquisitive, detail-oriented
• Team player
• Commitment to diversity, equity and inclusion

Organizational Relationships

Reports to: Community Operations Supervisor

Supervises: None

Certifications and Licenses

A valid Florida Drivers License with acceptable driving history is required

Qualifications

On Top of the World Communities provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, OTOW will provide reasonable accommodations for qualified individuals with disabilities. On Top of the World Communities is a Drug-free work place.