Benefits

• Health Benefits
• Paid vacation and sick time
• We supply your leads
• We're busy year-round!
• Paid training

About

One Call Electrical, Heating & Cooling Service has been the ‘go-to’ interior home service company for NJ homeowners for the past 27 years. With a top of the line customer service team and our Professionally Trained Technicians, we are able to provide high-quality service while building a family-like relationship with our client base.

Role

As a Senior HVAC Sales Technician, you will act as a consultant for our homeowners in need. This is a role built on effective communication and being able to not only find the problems with one's HVAC system, but educate homeowners on the importance of solving their problems with us. 

In conjunction with our name, this will be a one-call-close position where you are expected to run inbound service calls and complete the job on the same day, as well as, convert appointments into high ticket sales. We expect a high level performer who desires sitting down each and every day with homeowners and having difficult conversations in order to generate revenue and more loyalty amongst our customers.

But it’s not all about hitting numbers and making sales – it’s about embodying the values that drive us forward. Just as our founders uphold the principles of:

1. Competitive Greatness
2. Unrelenting Care
3. Humility

We're seeking individuals who share in this commitment to excellence. Your alignment with our values will be vital as you represent our organization in all interactions and endeavors.

Responsibilities

• Establish, develop, and maintain positive customer relationships
• Work diligently to ensure Correct Completion of each and every job
• Document all interactions with all prospects and clients in the “notes” section of CRM. 
• Educate prospects on our products and services as an industry expert.
• Allow the Director of Sales to shadow calls and give feedback 
• Available 8am - 6pm most days
• Use both internal and external resources to maintain up-to-date knowledge of our products and industry
• Collaborate with the team to formulate ideas on how to best serve our clients
• Be mindful of any emerging patterns of negative feedback from clients and report to the Director of Sales
• Collaborate with the team to ensure consistent growth in your skillset.

Results

• All prospects are properly moved in CRM and information is documented on client details so service staff has proper expectations by EOD 
• A close rate of 70% of appointments issued is maintained
• Membership conversion rate of 30% or more
• Maintain 10% TGL rate
• Sales stats sheet is updated M-F by 8 pm EST
• There is an effective line of communication among the team in which all necessary information is communicated promptly
• Sales Technician remains well-versed in the latest product offerings through continued education/training 
• All internal communication cycles are properly followed

Requirements:

• Experience with In-Home Sales
• Excellent communicator and question asker
• Must be great at presenting
• Open to learning new processes in sales
• Are routine driven 
• Open to growing rapidly
• Self-sufficient and able to properly manage one’s own time
• Well-organized and able to maintain a pipeline that can be observed and understood by the Sales Leader
• 10 years in HVAC industry
• HVAC Certification