Job description

About us:

One to One Health is an innovative healthcare company that prides itself on delivering relationship-driven care. By partnering with employers to provide coordinated and patient-centered care, we improve the health and wellness of our patients while reducing costs. Our offerings include, but are not limited to, primary care, occupational health, virtual care, wellness, and mental health. Our clients include school systems, manufacturers, utility companies and large, innovative universities.

We were founded by a primary care physician whose passion is delivering the best healthcare outcomes with a focus on patient experience. We are dedicated to improving the lives of the over 100,000 patients we support, expanding our vision to “do good and help others.”

About the role:

This is an exciting opportunity to direct a flagship employer health clinic serving a leading, innovative university. You will be integral to the clinic's success, responsible for the efficient and effective management of all aspects of clinical operations within a healthcare practice. This includes overseeing administrative functions, ensuring compliance with regulatory standards, managing personnel and optimizing patient care delivery. The role will report to the Strategic Account Executive and directly support the designated Medical Director and corporate client team. The position promises a wide range of challenges and opportunities, with the chance to significantly contribute to the health and wellness of a large student body.

What we would like from you:

• A passion for helping people and a desire to realize One to One’s goal of patient-first healthcare
• A goal oriented self-starter, energized by dynamic operations and a willingness to tackle a wide range of challenges
• The desire and ability to lead with compassion
• Comfort and confidence engaging with senior stakeholders, including both client and One to One leadership
• A heart to help a unique student population, empathetic to their rigorous schedules and in tune with their healthcare needs

Job requirements:

• Oversee the management of a large student health clinic, responsible for day-to-day operations, staff scheduling, supervision and support to perimeter campus locations, and vendor support.
• Responsible for ensuring the accuracy of timesheets and approving prior to payroll deadlines, managing clinic budget and reporting
• Responsible for ensuring patient needs are met. Monitors patient through-put, wait times, and feedback and then designs, leads, and implements process improvements
• Responsible for interviewing, hiring, training, and continued development of staff, collaborate/develop/implement new service offerings with the input and support of the Account executive.
• Collaborate with management on staff reviews, feedback, and disciplinary action.
• Oversees and supports coordination of health care services from the onset of work-related injury evaluation through worker's compensation injury, disability, and return to work evaluation and return to work or an optimal alternative.
• Understand and complies with all regulatory, procedural, and licensing requirements, assists with the onboarding and training of university students during clinical rotations in the clinic
• Communicate effectively in a timely manner to management regarding all site and staff issues, including escalated staff, patient, or facility issues.
• Ensure that facilities and equipment are all well maintained and coordinates IT needs with staff
• Will provide patient care as needed
• Assistant with other duties as assigned.

Responsibilities:

1. Administrative Management:

a. Oversee day-to-day administrative operations, including scheduling, billing, medical records management, and front desk activities

b. Implement and maintain efficient workflows and procedures to optimize clinic operations

c. Ensure compliance with healthcare regulations, privacy laws, and accreditation standards

2. Personnel Management:

a. Recruit, hire, train, and supervise clinical and administrative staff

b. Conduct performance evaluations, provide feedback, and support staff development and training initiatives

c. Foster a positive work environment conducive to collaboration, communication, and professional growth

3. Financial Management:

a. Manage supply budgets, monitor financial performance, and identify opportunities for cost savings and revenue enhancement with vendor partners

b. Oversee billing and coding processes, insurance claims submission, and credentialing

c. Negotiate contracts with vendors, suppliers, and third-party payers to ensure favorable terms and pricing

4. Quality Assurance and Compliance:

a. Develop and implement quality improvement initiatives to enhance patient care outcomes and satisfaction

b. Conduct regular audits and assessments to ensure compliance with regulatory requirements, clinical protocols, and best practices

c. Address any issues or deficiencies identified through audits and implement corrective actions as needed

5. Patient Care Coordination:

a. Collaborate with healthcare providers to coordinate patient care delivery, referrals, and follow-up

b. Ensure timely and efficient patient scheduling, registration, and discharge processes

c. Respond to patient inquiries, concerns, and complaints in a timely and empathetic manner

6. Technology and Systems Management:

a. Oversee the implementation and utilization of electronic health record (EHR) systems and other technology platforms to support clinical operations

b. Ensure staff proficiency in using technology systems and provide training and support as needed

c. Evaluate and recommend new technologies and software solutions to improve efficiency and patient care delivery

Desired Qualifications:

· Bachelor’s degree in healthcare administration, business management, nursing or equivalent work experience is required

· Previous experience in healthcare management or administration, with a strong background in clinical operations

· Working knowledge of student health services, healthcare regulations, compliance standards and accreditation requirements

· An active LPN, RN, or equivalent license is required

· Ability to lead, motivate and manage a large group of healthcare providers, ancillary staff and customer service representatives

· Proficiency in computer systems and healthcare technology platforms

· Excellent leadership, communication and interpersonal skills

· Strong organizational and problem-solving abilities

· BLS certified

Location: Downtown Atlanta, Georgia

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift, 5 days a week, Monday - Friday

Work Location: In person/onsite at the clinic

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Atlanta, GA: Relocate before starting work (Required)

Work Location: In person