135 Customer Service Representative Jobs in Albany, NY
One80 Intermediaries is Hiring a Customer Service Representative Near Albany, NY
- Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols.
- Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.
- Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.)
- Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution.
- Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured).
- Audits insurance applications for accuracy and enters new insured on computerized system. Audits new business pending files by date, following up with carriers if policy is not received timely.
- High school diploma or general education degree (GED).
- 2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
- Demonstrated proficiency with computers including MS Outlook, Word, Excel.
- NYS Property & Casualty or Personal Lines license or the ability to become licensed within 90 days of hire.
Job Summary
Full Time
$39k-50k (estimate)
09/01/2024
10/30/2024
one80intermediaries.com
The job skills required for Customer Service Representative include Customer Service, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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