** Customer Service Representative - O'Neal Manufacturing Services**

**Job Category****:** Sales **Requisition Number****:** CUSTO03625 Showing 1 location **Job Details**

**Description**

**Position Summary:**

* Learn, apply and promote the Vision, Mission and Values of ONeal Manufacturing Services.

* Coordinate and enter production orders. These orders may be transmitted via e-mail or various other systems.

* Engage, learn and utilize the Supplier Website of assigned customers.

* Assist in the resolution of customer problems / complaints.

* Initiate RAs, credits and debits as required.

* Create, organize, maintain and update customer files.

* Coordinate and expedite orders from suppliers of outsourced components. These may be items purchased complete or item components used in the plant to produce finished goods.

* Review inventory for availability of needed materials and manage orders in JD Edwards database.

* Experience in using Microsoft office applications and Microsoft Excel.

* Basic knowledge of plant processing equipment

**Required Skills:** To qualify for consideration, an applicant must possess the following skills. Possession of these skills is a prerequisite for employment.

* Minimum of two years' experience in a customer service role, Industrial or Manufacturing customer service preferred.

* Experience managing "major" accounts.

* Experience in using Microsoft office applications, MS Word, MS Excel, JDE, or other CRM systems.

* Strong communication, interpersonal and problem solving skills.

* Ability to self manage, multi task and effectively use time management skills.

**Education:** Associates degree or currently pursuing such degree preferred.

Special Skills (above average skill required): handling outside contacts, communication (both oral & written), presentation skills, interdepartmental cooperation, self development and improvement, interpersonal skills, self motivation, negotiation, versatility, organizing and planning, problem solving, creativity and financial review.

**Benefits**

* Medical, Dental and Vision Insurance

* 401k with Company Match

* Paid Time Off

* Paid Holidays

* Paid Community Service Day

* Company Paid Life Insurance

* Company Paid Short-Term Disability

* Company Paid Long-Term Disability

* Tuition Reimbursement

* Wellness Programs

* Employee Assistance Program

At ONeal Manufacturing Services (OMS), we build things! As an ONeal Industries affiliate company, we are a leader in the fabrication of steel and metal products that shape the world in which we live in. Our culture is driven by honesty, integrity and respect. We set high expectations for ourselves in providing a safe and diverse work environment. If you are looking to be part of a dynamic company to build your career, visit onealmfg.com/careers to learn more!

**Indianapolis**

OMS Indianapolis, supplies parts for elevators, forklifts, construction equipment and more! Located on the northeast side of Indianapolis in Lawrence, OMS Indianapolis is home to a variety of equipment, including: lasers, machining centers, oxy and plasma burners, manual and robotic welding equipment, saws and brake presses. OMS Indianapolis prioritizes safety, team work, and facilitates training and career growth opportunities.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)