IT'S Fun, IT'S Flexible, IT'S Entertaining, IT'S Bringing the Fun Back into Retail
IT'SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT'SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.
There are three major things that differentiate IT'SUGAR from other candy retailers. First is the product - an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance - full of bright colors, loud music, and lighthearted rebellion. The third is the people - passionate, optimistic, and energetic.
IT'SUGAR is looking for a fun and dynamic Retail Operations Manager to join our team. The Retail Operations Manager will oversee the back-of-house operations and store visual standards to ensure effective implementation and maintenance of retail programs.
What you'll do? IT'S Exciting!
Laugh out loud, dance to the music, and provide a humorous escape to our customers while you,
Act as Manager on Duty:

• Oversees the daily sales operation of the store and ensures sales objectives are met.
• Evaluates back-of-house operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness and profitability.
• Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them.
• Makes recommendations on staffing decisions including employment, discipline, training, assignment, and termination for assigned functions.
• Fosters a productive work environment through consistent coaching, training and engagement of Sales Associates.
• Demonstrates a positive, outgoing and enthusiastically brand proud attitude that is representative of our core values.
• Follow our customer engagement model, SUGARTAINMENT.
• Promotes safety for both our customers and associates by adhering to company guidelines.

• Partners with store manager to identify ongoing challenges and present solutions.

Support Store Operations

• Supervise and provide support in all operational responsibilities to ensure the timely execution of all pricing, signage, replenishment, plan-o-grams, shipping and receiving in order to maintain inventory accuracy and ideal product flow.
• Audit merchandise orders and inventory levels for accuracy and consistency.
• Accountable for product merchandising and ensuring that displays are up to visual guidelines.
• Ensure the sales floor replenishment process is completed daily.
• Execute the store's annual Inventory.
• Maintain communication with Supervisors regarding product recommendations to increase sales/inventory.
• Understands all Loss Prevention (LP) policies and procedures and communicate LP issues with Store Manager.
• Operational Responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping etc.

Recruit Great Talent:

• Responsible for proactively networking/recruiting qualified candidates to ensure proper backfill for all positions. Seek internal/external candidates with a proven ability to develop and maintain sincere, authentic relationships.
• Assist the Store Manager when selecting, training, and coaching Associates/Supervisors and ensures that policies and procedures are adhered to.

Achieve Sales Goals:

• Follows through on customer requests for specific items and suggests additional products.
• Use selling skills by explaining benefits, features, prices, quality, value, and other product information.
• Establish a Collaborative Selling Culture in the Store, ensuring Associates/Supervisors are trained in all IT'SUGAR selling training programs.

Embody our Core Values:

• Represent our core values: IT'S being Positive, Playful, Present and a Difference Maker.
• Display enthusiasm and cheerfulness while working collaboratively in a team environment.
• Represent our core values: Optimism, Passion, Ownership, Sense of Humor
• Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them.

What you need to join the fun (besides SUGAR):

• Education: High School diploma or equivalent.
• 3-5 years of retail experience.
• Prior sales and management experience in a retail environment required.
• Willing to work a flexible schedule including days, evenings, weekends, and holidays.
• Must be able to use a POS/cash register.
• Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear.
• Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs with assistance.

What's in it for you? IT'S Even Sweeter

• Fun at Work! Dance, sing, and laugh out loud while you work.
• Flexible scheduling
• Career growth Opportunities
• Training and Development
• 30% Employee Discount
• Perk Spot (Discounts on cell phone, travel, events, etc.)
• 401k with company match beginning the 1st of the month after 60 days of employment.
• Employee Assistance Program
• And more!

Full Time Only

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Health Savings and Flexible Spending Account
• Legal Services

Let's get Social! IT'S Cool

• Website: www.itsugar.com
• Facebook: www.facebook.com/itsugar
• Twitter: www.twitter.com/itsugar
• Tiktok: itsugar_official