QUALIFICATIONS:

• High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multitask.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
• Must routinely meet deadlines.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Employees must at all times be attentive friendly helpful and courteous to all guests' managers and fellow employees.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Collect money and/or credit cards from guests and servers and make correct change.
• Operate the approved credit card machine.
• Prepare cashier report at end of shift.
• Pay out servers' and service attendants' tips if applicable.
• Greet and seat guests at appropriate tables in a timely manner.
• Perform opening and closing duties according to established side-work checklist.
• Be attentive of guests' needs and assist in providing a pleasant dining experience.
• Properly take reservations for all outlets.
• Have a thorough knowledge of menus and current specials in all applicable outlets.
• Answer the phone according to standards.
• Communicate effectively and courteously over the telephone.
• Take a room service order according to hotel standards.
• Assist servers and host/hostess in the serving of guests as needed.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.

Source: Hospitality Online