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At OneMain, Customer CARE Advocates empower customers understanding customer needs and providing solutions. Customer CARE Advocates will learn the core functionalities of our business at OneMain allowing them to grow their career.
In the Role
Requirements
HS Diploma / GED
Preferred Requirements
Who we Are
OneMain Financial (NYSE : OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans.
Since 1912, weve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow.
Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company.
At every level, were committed to an inclusive culture, career development and impacting the communities where we live and work.
Getting people to a better place has made us a better company for over a century. Theres never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority.
Thats why weve packed our comprehensive benefits package for full- and some part-timers with :
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Required
Preferred
Job Industries
Last updated : 2024-05-30
Full Time
$38k-48k (estimate)
06/01/2024
06/01/2024
onemainfinancial.com
FAIRFIELD, CA
7,500 - 15,000
1912
Private
PATRICIA ARRIAGE
$3B - $5B
The job skills required for Customer advocate include Customer Service, Call Center, Communication Skills, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer advocate positions, which can be used as a reference in future career path planning. As a Customer advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer advocate. You can explore the career advancement for a Customer advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
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Customer services advocates who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
04/11/2022: Pocatello, ID
They assist representatives as they handle complex customer service situations or take charge of client outreach.
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They use data analysis skills to represent customer responses numerically and measure change over time.
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Manage and prepare documents for customers and follow up.
01/26/2022: Oklahoma City, OK
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Advocate jobs
Customer service advocates may create new training materials for customer-facing teams reflecting new policies and procedures.
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The hierarchy of advocate needs outlines the depth of the various types of needs every customer will have.
04/02/2022: Norwich, CT
A good customer advocate should always try to help customers get what they want at the most affordable price.
02/20/2022: New London, CT
They should also offer different options to their customers.
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Customers want fresh approaches that are tailored to their specific needs and will not settle for less.
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Step 3: View the best colleges and universities for Customer Advocate.