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Job Title: Genesys Cloud Telephony Engineer
Contract Duration: 6 Months Possible Extension
Languages: English, German
Location: Breda, Netherlands (Hybrid)
Job Description:
Purpose of the function
As a Contact Center specialist you will be working in a team to fulfill the below core tasks.
Create setups for our markets on Genesys Cloud by using internal add-ons.
Deep understanding of its various components, reporting and data handling
Knowledge of APIs
Deep understanding in callflows (including advances flows)
Understanding and configuring of Workforce Management, Quality Manager and Campains
Connecting CCT and CRM Systems for routing and data exchange (CTI, data lookups and posts, transfers) and knowledge on CRM APIs for interconnections
Implement connections to telephony systems (via SIP Trunk), e-Mail, Chat and social messaging (e.g. WhatsAPP, Line)
Interact with central departments, the vendor and steer the support provider
Escalation management
Working on improvements
Alignment with the product owner
Knowledge and experience
Education level: Higher vocational education (HBO)
Experience:
3 years Genesys Cloud experience
2 year in a large IT environment >500 systems
2 years’ experience connecting and using CRM systems (e.g. Salesforce, MS Dynamics, Service Now).
Mandatory Genesys Cloud knowledge:
Contractor
Business Services
$92k-118k (estimate)
07/17/2024
08/30/2024
The job skills required for Cloud Engineer include API, etc. Having related job skills and expertise will give you an advantage when applying to be a Cloud Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Cloud Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Cloud Engineer positions, which can be used as a reference in future career path planning. As a Cloud Engineer, it can be promoted into senior positions as an Enterprise Infrastructure Architect III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Cloud Engineer. You can explore the career advancement for a Cloud Engineer below and select your interested title to get hiring information.