Description
There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

The Assistant Manager of Facility is responsible for oversight of the facilities maintenance operations at United staffed maintenance locations. Responsible for the local maintenance planning and execution; productivity, accountability and dependability program execution and (SLA) service level agreement compliance delivering the optimum level of performance in support of safe and reliable airline operations.

• Supervises technician and supervisor performance and execution against all division and corporate maintenance objectives. This includes maintenance customer service level agreement (SLA) compliance, maintenance cycle time, all-in-service level goals/tolerances, planned and preventative maintenance program compliance
• Complete station performance goals and objectives aligning with divisional and company goals
• Ensure regulatory compliance of Technical Operations activities to achieve maximum productivity and cost control
• Track and analyze department performance
• Identify issues and engage in structured problem-solving to assist front-line co-workers in accomplishing work
• Actively involved in next shift preparation and the success of the station plan
• Understand strategic resource planning to ensure adequate staffing to support operational needs
• Assess and delegate the appropriate work tasks
• Backfill for leader when needed
• Facilitate in-person training and/or presentations as required
• Consistently involved in station projects and/or extra activities to improve, meet or exceed departmental goals
• Coordinate /track projects to improve change management and increase successful implementation
• Provide meaningful feedback, coaching current and new supervisors to improve recognition as appropriate
• Lead and implement station change management initiatives
• Identify issues and engage in structured problem-solving
• Ensure serviceable equipment is available to meet the needs of the partners supported
• Maintains proactive communication and positive relations with maintenance team and customer group stakeholders
• Manage accurate and effective customer reporting and communication programs while sustaining positive customer service and effectiveness ratings
• Lead safe and environmentally compliant maintenance operations
• Supports all safety/OSHA, environmental and training programs compliance
• Support safety mitigation programs and leads investigations that support root cause analysis of accidents, injuries and incidences involving facility or team personnel
• Conduct peer safety and accident review board
• Conduct "routine" investigations (as appropriate) into performance, safety (damages and injuries), complaints and other work issues
• Support investigations (as appropriate) into performance, safety, complaints, and other work-related issues
• Maintain regular and prompt communication, including attending local meetings, town halls, RAP sessions, e-mail/voicemail follow-up, and incident reports
• Provide supervisors and technicians with guidance, leadership, direction, coaching, meaningful feedback to improve overall skills and proficiencies recognition as appropriate
• Set expectations regarding performance standards for supervisors and technicians, gain their commitment under Company guidelines and CBA (if applicable)
• Assist with career action planning, goal setting and employee development including but not limited to assisting Manager/Director (if applicable) with mid-year & end-year performance reviews of Supervisors
• Actively recognize your team or individual's performance by using UA recognition tools (i.e. Bravo, UA100)

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What's needed to succeed:

• Bachelor's degree or 4 years of relevant work experience (post-secondary education in a technical- or maintenance)
• Minimum 2 year's experience in a maintenance- related role
• Experience in building maintenance/systems-related maintenance operations
• Knowledge of facilities/building maintenance skills/trades, such as Electrical, HVAC, Conveyor, Plumbing, building maintenance/systems
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack:

• Knowledge of planning and execution of maintenance operations, leading a team of maintenance personnel, advanced computer skills

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT