Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Our Environmental Services Department is consistently among the highest performing Environmental Services teams in healthcare, and we’re looking to add an Environmental Services Supervisor to our team to create a comfortable and safe environment our patients have come to expect.

Reporting to the Senior Environmental Services Supervisor, the Environmental Services Supervisor supports the leading and the management of Cleveland Clinic London’s (CCL) Environmental Services Operations. The Environmental Services Supervisor will support the Senior Environmental Services Supervisor in creating and operationalizing measures of success and will use data to make effective decisions in delivering the highest standards in cleaning, hygiene, and waste management.

The role is directly responsible for the quality of the patient/visitor experience and for caregivers within functional areas. The Environmental Services Supervisor supervises the technical and administrative functions of the Environmental Services Department and acts as a technical resource for the Shift Team Leaders and team members. Operational objectives will include effective scheduling of Rota planning for the Environmental Services team to ensure departmental objectives, goals and KPI`s are adhered to.

In this capacity, responsibilities include planning the departmental resources, procuring the necessary equipment, creating, and implementing best practices/guidelines, and auditing these processes. The role will develop mid- and long-term plans to ensure environmental aspects are considered, audited, and reviewed with the assistance of the Infection Control Lead.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare .

Job Responsibilities:

• To be committed to the continual improvement of health safety and security at Cleveland Clinic London.
• Support the department in its strategic plan, monitor and evaluate high standards.
• Guide the team and make sure the department complies with legal and regulatory requirements such as CQC, joint commission and various cleaning accreditations
• Ensure timely communication with your direct reports and Caregivers to facilitates smooth operational procedures.
• Ensuring all Health & Safety (COSHH) documentation is completed promptly.
• Ensure that all members have a performance management plan.

• Supervises employees in daily operations and evaluates performance.
• Remains flexible to meet the changing operational needs.
• Leads with patients' first approach and seeks opportunities to improve patient satisfaction.
• Identifies and implements opportunities to improve speed, quality, and effectiveness.
• To attend any appropriate training or courses deemed necessary.
• Create, review, and update the SOP’s and policies within the department.
• Ensures that policies and procedures are adhered to
• Continuously inspects and audit assigned areas to ensure high-quality of cleaning and maintenance is being performed.
• Maintains staffing levels, approves and schedules paid time off and leaves requests.
• Ensures cross-coverage.
• Recruits, manages, and supervises team which includes absence management, OKR’s – Appraisals, and performance.
• Coordinates and provides orientation, education, and training.
• Responsible for consumable stock and orders.
• To arrange and ensure all staff are provided with, and wear, the correct uniform and personal protective clothing.
• To report any accident or incident and ensure appropriate paperwork is completed.
• To report any mechanical defects and needs for repairs throughout the site.
• Oversight of lost property process.
• Other duties as assigned.

Education:

• High school diploma or equivalent (GED)

Certification and Qualifications:

• Customer Service required
• NVQ in Housekeeping preferred
• Knowledge of hygiene standards and infection control within the workplace
• Knowledge of the industrial type of cleaning equipment

Languages:

• Ability to read, speak and write in English is required.

Complexity of Work:

• Embrace the values and beliefs of the organization and promote those on a day-to-day basis
• Ability to handle sensitive conversations and data with care and absolute confidentiality.
• Communication skills and the ability to work effectively; verbally and in writing.
• Customer service orientation with the ability to work across a diverse group of patients, visitors, and Caregivers.
• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Energetic, passionate, proactive, flexible, and adaptable.
• Awareness of COSHH and health and safety regulations.
• Awareness of waste disposal and infection control measures.
• Ability to organise and prioritise workload and work under pressure.
• Use their initiative and take responsibility for themselves, the team, and the quality of their work and the services provided.
• High levels of emotional intelligence, empathy, integrity and inclusion are required.
• Supervisory cleaning experience from a healthcare, hospitality, or other domestic background.

Work Experience:

• Significant experience as a work leader, team leader, or supervisor experience in a related field
• Previous environmental services or housekeeping experience is highly preferred
• Strong customer service skills
• Strong technological skills are required to successfully perform day-to-day job duties. There are several systems, devices, and applications to work with and monitor including: Excel, Words, Viso, Microsoft Teams, Kronos, Workday, Epic…
• Excellent communication and interpersonal skills required.

Physical Requirements:

• Typical physical demands required include the ability to perform duties while standing or walking for the majority of the day, the ability to push and pull equipment such as beds, trollies, waste bins, floor buffers, and scrubbers… Ability to stop, stretch, and lift while performing duties or moving items.
• Physically Demand requirements are in excess of those for Light Work

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Safeguarding:

All caregivers have a personal and a professional responsibility to identify and report abuse. A patient or fellow caregiver may disclose information of being abused or suspected abuse. A caregiver may also witness abuse or simply have concerns of abuse taking place. Should any caregiver suspect abuse then it is vital that the CCLsafeguardingpolicy and procedure is immediately implemented.
It is the caregiver’s responsibility to ensure they are fully compliant with CCLssafeguardingand training and read, understood and adhere to the CCL’sSafeguardingPolicy and Procedure.
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

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Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities