Job Description
A great opportunity to be a part of the Loan Servicing Center for Wholesale Lending. You will be responsible for handling loan servicing processing such as loan research and maintenance, loan payments, advances, and terminations. The team is also responsible for booking, funding and closing new loans, renewals, and amendments for syndicated and non-syndicated Commercial Loan products.
Job Description:
The Loan Servicing Specialist III position is a Mid-Level Processing role within the Servicing teams. The candidate is responsible for (i.e. CPC, WM, MMBSI, Real Estate Banking, Dealer Commercial Services, etc.) The Loan Servicing Specialist III is responsible for various forms of monetary and non-monetary related transactions on the applicable commercial loan system. The position also entails escalated researching and processing maintenance transactions for monetary and non-monetary transactions. In depth knowledge of collections, reconciling differences, monitoring interest/fee/principal past dues & various maintenance requests ensuring system integrity. Career progression is based on following performance metrics: productivity, quality customer satisfaction and contributions to the team
Job Responsibilities:

• Create PDF batch work for quality control/two-touch and document repositories
• Enter data of customer and loan details into the loan system
• Process wire, draws, payments, rate resets, quote payoffs and maintenance transactions
• Identify inaccurate, incomplete or missing information on the transactions prior to submit for approval.
• Minimize credit and business risk through awareness of procedure, compliance, and bank policy.
• Participate in projects and working groups as required. Review and complete escalated requests
• Exercise judgment, discretion, and prioritization
• Perform due diligence in understanding Bank policy and established procedures.
• Provide excellent customer service. Customer contact focuses on high volume or unique activities requiring interaction with internal market/credit partners & resources (ability to calculate interest and fee accruals for billing is required for this role).
• Perform prompt and proactive communication with business partners on the status of their requests. Meeting or exceeding established Service Level Agreements

Required qualifications, capabilities, and skills

• Successful completion of all periodic High Value Business Entitlements (HBVE) background checks
• 2-4 years of prior loan operations and/or quality control experience in a banking or financial services industry.
• Proficient in Microsoft Office applications (i.e. Excel, Word, Outlook, etc.).
• Ability to adapt to internal tracking and monitoring systems. Knowledge of ACBS and/or Loan IQ
• Understanding of US Dollar and Foreign Currency Loans. Working knowledge of legal/credit documents.
• Ability to interpret standard reports and forms.
• Excellent interpersonal and written/verbal communication skills. Exceptional customer service skills.
• Ability to effectively multi-task and prioritize workloads while working within tight service levels.
• Strong organizational and time management skills. Ability to think out of the box and recommend solutions/ improvement.
• Demonstrate attention to detail and accuracy with completed work.
• Ability to consistently maintain high performance levels in stressful situations and high volume environment. Ability to think out of the box and recommend solutions/ improvement.

Preferred qualifications, capabilities, and skills

• Bachelor's degree or higher in Accounting, Business or Finance preferred.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.