Job Description:

Role Summary/Purpose:

This role is responsible for leading and managing all aspects of the client relationship and performance for the Dick’s Sporting Goods (DSG) portfolio. The General Manager will work closely with business and clients to drive strategic initiatives that foster the ongoing growth and profitability of the relationships. This leader will have direct P&L responsibility of the DSG portfolio and will be expected to lead a cross-functional team, manage a dual card and PLCC book, drive portfolio pricing, contract renewal and daily program administrative duties.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Direct P&L responsibility for the DSG portfolio

• Develop innovation roadmaps and work with partner and internal stakeholders to deliver

• Develop and execute detailed client growth strategies

• Effectively communicate growth strategies/progress to key stakeholders

• Drive execution of a comprehensive sales force effectiveness rigor needed to execute detailed business growth strategies

• Team with marketing to develop and execute an effective market focused partner messaging and communication strategy

• Deliver on business profitability and growth objectives

• Drive professional development, mentoring and coaching of direct reports and functional support teams

• Lead contract administration, deal renewal and budgeting and forecasting process for assigned business portfolio

• Establish effective working business relationship with the client and key industry/market contacts

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree and 8 years of work experience in the Financial services field, OR, in lieu of degree, a high school diploma and 12 years of Financial services experience

• Minimum of 5 years of client management experience.

• Minimum of 5 years’ project management experience.

• Minimum of 3 years leadership/team building experience with a solid track record of coaching to optimize performance

• Demonstrated experience building strong cross-functional alliances

Desired Characteristics:

• Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management.

• Demonstrated experience leading client integration/conversion initiatives

• Strong marketing, creative and analytic skills

• Proven ability to influence corporate decision makers; strong negotiating skills

• Ability to demonstrate innovation and creative approaches to business needs

• Proven ability to work remotely and independently

• Ideal candidate must thoroughly understand partner’s strategy and vision with the ability to implement. Must act as the brand advocate/ambassador within Synchrony, ensuring deliverables and expectations are achieved. 

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: