78 Customer Service Representative Jobs in Round Rock, TX
Onin Staffing is Hiring a Customer Service Representative Near Round Rock, TX
- Establishes and maintains a high level of customer satisfaction in all sales transactions
- Consistently meets or exceeds weekly and monthly sales activity goals using sound telephone-based selling approaches.
- Closes prospective customers using working knowledge of the Equalizer product line.
- Identifies opportunities to up-sell and cross-sell customers.
- Handles inquiries about products, pricing order expediting, customer relations, and complaints.
- Handle all incoming phone calls with courtesy and professionalism.
- Ability to multitask, solve customer problems, take orders, and answer inquiries while completing other assigned tasks.
- Responsible for handling and resolving customer inquiries accurately and timely.
- Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgments with notification of order changes or per customer request.
- Acquire product line knowledge on all Equalizer products.
- Ability to learn order processing systems regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks.
- Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
- Receive, investigate, and respond to all customer inquiries regarding shipments, products and complaints.
- Work with other departments as needed to resolve customer inquiries. E.g. Accounts Receivable Department on customer payment discrepancies, shipping, inventory shortages/solutions.
- Understands shipping instructions and comprehends distribution center processes.
- Responsible for maintaining and updating customer files.
- Obtain customer feedback information
- Represent the company at tradeshows and events as needed.
- Support Customer Account Manager with sales orders, marketing requests, following up, projects
- Other duties as assigned
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Ability to work independently and as a team
- Ability to function well in a high-paced and at times stressful environment
- Ability to use discretion dealing with confidential information
- Proficient with Microsoft Office Suite
- English speaking, required, bilingual plus
- Weekly Pay
- $5 Prescription Drugs
- $5 Doctor's Visit Copays
- Free Teledoctor Service
- Free Counseling Services
- Life Insurance Included
- Vision Insurance Included
- Dental Insurance Included
- Vacation and Holiday Pay
- Scholarship Opportunities
- NEW! 401(k) Retirement Plan
- Free Legal Services
- Our unbeatable employee discount program
Job Summary
Full Time
$38k-48k (estimate)
06/27/2024
07/25/2024
oninstaffing.com
Birmingham, AL
500 - 1,000
Related Companies
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Customer Support, Microsoft Office, Written Communication, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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