Cloud Operations Engineer

Onit Inc is looking for a Cloud Operations Engineer to join our team in Pune to help manage and maintain a diverse infrastructure across numerous geographical locations. To be successful in this role, great people skills are a must, as well as a passion for technology. The individual we seek is bright, creative and a problem solver. You must be able to multi-task in a fast-paced environment and be a self-starter with the ability to work independently.

Responsibilities

• Monitor performance and capacity of Onit systems.
• Monitor & Troubleshoot for hardware, software and environmental alerts or malfunctions in the framework of SLA.
• Monitor security alerts from multiple sources.
• Triage and troubleshoot problems as they arise, following runbooks and standard operating procedures.
• Track all issues from start to finish and document in detail all resolutions, across trouble ticketing system and engineering runbooks.
• Escalate issues too large or complex for quick troubleshooting to on-call second-and third-level engineers and Onit management.
• Monitor and Troubleshoot AWS Environment alerts.
• Attend Weekly Meetings with the team for updates on work.
• Ready to work in shifts.

Requirements

• Bachelor’s degree in Computer Science or equivalent experience is required.
• 2 years’ experience with Red Hat Enterprise or CentOS 6.x/7.x required.
• A solid understanding of the components that make up production systems (memory, cpu, disk space, disk i/o, network i/o, etc.) is required.
• Some experience with AWS required.
• Experience with SIEM/event correlation systems like Splunk, ELK, etc. required.
• Excellent troubleshooting skills required.
• Excellent written and verbal communication skills required.
• Information security experience a plus.