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Offering over 20 years of experience, Onix Hospitality currently owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating over 1,000 hotel rooms across its growing portfolio and serving more than half million customers annually. We are currently looking for a Gallery Host to join our team!
Onix Hospitality rewards its employees for their hard work and dedication to providing the best service possible, with a wide-range of benefits and perks to show we care.
BENEFITS AND PERKS WE OFFER
Benefits
Employee Perks Program
Principal Duties and Responsibilities:
· Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
· Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established.
· Assist with preparing, setting up, stocking, taking down, cleaning, and providing quality food and beverage products, adhering to all recipes and presentation standards as needed.
· Expedite drink orders for guests at the bar.
· Attending café seating areas, take food orders from guests & prepare their food.
· Gallery Kitchen- maintaining food levels & keep the work area clean.
· Assembly Kitchen- preparing food for breakfast, maintaining food levels, assisting guests and cleaning up from breakfast.
· Respond to requests from guests for assistance and information about the local area.
· Sell rooms to walk-in customers.
· Routinely enter or change reservation information on the computer system.
· Post charges and payments to guest accounts, as needed.
· Make necessary corrections to guest accounts.
· Communicate with the housekeeping department about room status/availability.
· Deliver requested items to guests, as needed, including incoming faxes, mail etc.
· Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.
· Operate hotel switchboard.
· Clean and maintain the front desk area/front lobby.
· Maintain daily logs (including communication).
· Assist with setting up and breaking down meeting spaces.
· Assist with preparing food for meetings/events.
· Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.
· Assist with facility deposits as needed.
· Issue safety deposit boxes, when requested.
· Pre-assign rooms for incoming guests, especially those with special requests or VIP considerations, while following appropriate brand frequent stay programs.
· Maintain a current room status report.
· Promote membership in Hyatt's World of Hyatt Loyalty Program.
· Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
· Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
· Perform additional assignments as needed.
· Drive guests in shuttle van as required by guests.
Job Requirements:
· High school diploma or equivalent required.
· Hospitality, restaurant, or bartending experience is preferred.
· Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service.
· Must be able to work in the kitchen and prepare food for guests.
· Must be able to communicate effectively, be polite, courteous, and responsive to our guests.
· Must be able to speak and write the English language in an understandable manner.
· Must be able to stand for long periods of time.
· Must be organized and detail oriented.
· A valid drivers license is required.
· Typing and computer skills are required.
Full Time
$26k-34k (estimate)
07/04/2024
09/02/2024