44 Guest Services Agent Jobs in Los Angeles, CA
Onni Group is Hiring a Guest Services Agent Near Los Angeles, CA
** Guest Services Agent**
**Job Category****:** Property Management **Requisition Number****:** GUEST002565 Showing 1 location **Job Details**
**Description**
**About the Company**
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
**About you:**
We are looking for an energetic front desk Guest Services Agent with top-notch client service skills to join our team at one of our premier luxury apartment communities located in Downtown Los Angeles. The ideal candidate will have a positive attitude and excellent time management skills. The Guest Services Agent is responsible for providing front desk services to residents, guests and undertaking various administrative duties, and diffusing conflict or tension between residents, prospects, and guests. In addition, the Senior Agent responds to a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
**Essential Duties and Responsibilities**:
* Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
* Administering check-ins and check-outs.
* Delivers mail, messages, and packages.
* Coordinates and communicates services with Resident Services, Leasing, Maintenance, and Management Staff.
* Provides a wealth of information to guests on various matters such as transport and restaurant advice.
* Diffuses conflict or tense situations with residents, prospects, and/or guests.
* Provides administrative duties as needed.
* Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
* Coordinates Elevator reservations for Residents: move in, move out, delivery
* Assists in a timely manner with all phone calls and emails from residents and guests
* Recruit Partners for our Onni Rewards program and continuously update Residents
* Ensures cleanliness and upkeep of amenity spaces by completing Property Walks
* Maintains Service of Resident Lounge Coffee Machines and supplies
* Refers multiple services (Housekeepers, dog walkers, etc.)
* Assists with packages, auditing, dry cleaning, and perishable arrangements
* Liaison between LEVEL hotel and LEVEL Extended Stay guests; assists with arrival and departure, room FOBs and mail keys
* Assists Residents with Friends and Family bookings with LEVEL
* Plans and brainstorms Resident events with Front Desk, Resident Services, and Property Management
* Communicates daily and upcoming events between Front Desk, Resident Services, and Property Management
**Qualifications:**
* High School Degree
* College Courses in Hospitality Management or related field preferred
* Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
* Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
* Excellent oral and written communication skills
* Ability to work in a very high paced work environment and excellent interpersonal skills
* Must be professional, team-oriented, and possess good work ethics
* Excellent organizational and time management skills
* Attention to detail and ability to work on multiple projects simultaneously
* Ability to be flexible, positive, outgoing, personable, and able to relate well with diverse populations and age groups
**Perks and Benefits:**
* Competitive pay and comprehensive benefit package
* Paid time off
* Programs to continuously develop and recognize employees
* Wellness: lifeworks wellness platform
* To top it all off - a great company culture with lots of exciting projects and career growth opportunities!
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Job Summary
Full Time
$38k-47k (estimate)
06/23/2024
07/12/2024
onni.com
CHICAGO, IL
200 - 500
2011
GILILIO DE COTIIS
$10M - $50M
Related Companies
About Onni Group
ONNI LIMITED is a hospitality company based out of Southgate, Chichester, United Kingdom.
The following is the career advancement route for Guest Services Agent positions, which can be used as a reference in future career path planning. As a Guest Services Agent, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent. You can explore the career advancement for a Guest Services Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Agent job description and responsibilities
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
01/02/2022: Austin, TX
They communicate with guests looking to make or cancel hotel reservations.
12/21/2021: Lorain, OH
Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
03/09/2022: Longview, TX
Typically they are most often promoted to a Medical Assistant Externship position.
01/27/2022: Waco, TX
Guest service representatives are hospitality specialists who typically work at hotels.
03/08/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Agent jobs
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
02/03/2022: Houston, TX
Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.
02/17/2022: Chico, CA
Communicate with housekeeping, maintenance staff or management when guests report problems.
03/03/2022: Los Angeles, CA
Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.
01/02/2022: Youngstown, OH
To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.
01/04/2022: Baltimore, MD
Step 3: View the best colleges and universities for Guest Services Agent.
