15 Desktop Support Technician II Jobs in Denver, CO
Onset Solutions is Hiring a Desktop Support Technician II Near Denver, CO
SummaryProvide front-line IT services to Onset Solutions’ customers by maintaining and troubleshooting devices and systems, hardware, and software. The successful candidate will be approachable and professional; capable of interacting easily with everyone within the customer’s organization, be it the receptionist or Chief Executive Officer. The role works as part of a small team, providing on-going support for customers as well as taking a key role in projects such as a customer on-boarding and the implementation of network improvements. The role operates in a variety of work environments utilizing various equipment including computers and mobile devices and may require occasional lifting of computer equipment. Work is performed both at Onset Solutions’ office and on-premises at customers’ locations. This is a great opportunity to join a company that will allow for work in tandem with an experienced team in a gratifying way.
Responsibilities
- Respond to support requests from internal and external customers and answer/resolve them in a timely manner.
- Facilitate new computer setups, troubleshooting, configuring software, and providing user adoption training with new technologies.
- Provide routine monitoring and support of customer’s backup processes ensuring that they are functioning correctly as part of a customer’s disaster recovery plan.
- Troubleshoot various computer, printer, networking issues.
- Interact with clients thoughtfully and in a way that builds longstanding relationships based on mutual trust.
- Develop solutions for customer issues to best meet their business needs.
- Maintain and augment Onset Solutions’ customer configuration and processes documentation.
- Provide hardware and software research, procurement, and inventory management.
- Improve upon your existing personal skill set by learning additional technologies.
- This position requires use of a reliable personal vehicle for travel to / from customer locations (mileage reimbursed).
- Our professional dress code ranges between conservative business casual and business professional depending on the situation.
- This is a full-time position and typical work hours are Monday through Friday, 8:00 a.m. to 5 p.m. Additionally, this position will participate in some after-hour and on-call activities.
- 2 Years in a technical support capacity requiring direct interaction with end users.
- Demonstrable competency in supporting both PCs and Macs.
- Ability to quickly research, reason through and resolve technical issues.
- Ability to communicate clearly and professionally.
- Background Check Requirements: Criminal, Motor Vehicle.
- Competitive base compensation: $45,000 to $56,000
- Paid employee medical, dental, and vision benefits
- IRA with 3% matching funds
- Generous holiday and paid time off policies
- The advantages of working in a small team environment where every person has a voice and where your development and growth matters!
Job Summary
Full Time
Business Services
$48k-60k (estimate)
06/23/2024
07/08/2024
onsetsolutions.com
MERRITT ISLAND, FL
50 - 100
2000
Private
LAICA RODRIGUEZ
$10M - $50M
Business Services
Related Companies
The job skills required for Desktop Support Technician II include Technical Support, Troubleshooting, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician II positions, which can be used as a reference in future career path planning. As a Desktop Support Technician II, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician II. You can explore the career advancement for a Desktop Support Technician II below and select your interested title to get hiring information.
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