3 Systems Administrator / Technical Services Specialist Jobs in Denver, CO
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Systems Administrator / Technical Services Specialist
$87k-109k (estimate)
Full Time | Business Services
1 Week Ago
Onset Solutions is Hiring a Systems Administrator / Technical Services Specialist Near Denver, CO
SummaryWorking as a part of a small team, the Network Administrator provides ongoing support for customers in addition to taking a key role in projects such as customer onboardings and network upgrades. Successful candidates are self-directed and interested in creating meaningful connections and providing thoughtful solutions. The role operates in a variety of work environments utilizing various equipment including computers and mobile devices and may require occasional lifting of computer equipment.
Responsibilities
Responsibilities
- Facilitate the delivery of the technical services that Onset Solutions provides to its customers – both remotely and on-premises.
- Respond to support requests from customers and resolve them in a timely manner.
- Interact with clients thoughtfully and in a way that builds longstanding relationships based on mutual trust.
- Develop solutions for customer issues to best meet their business needs.
- Facilitate new computer, server, and network setups.
- Troubleshoot hardware and software issues and provide user adoption training with new technologies.
- Provide routine monitoring and support of customer’s backup processes ensuring that they are functioning correctly as part of a customer’s disaster recovery plan.
- Transition customers over to cloud based applications and providing ongoing support for cloud based services.
- Maintain and augment Onset Solutions’ customer configuration and processes documentation.
- Provide hardware and software research, procurement, and inventory management.
- Work and collaborate with third-party vendors who may be providing supplemental IT services to our Customers.
- Establish, oversee, and maintain regular written and in-person communications with the Customer’s executives, department heads and end users regarding pertinent Technical Services activities.
- Improving upon your existing personal skill set by learning additional technologies.
- This position requires use of a reliable personal vehicle for travel to / from customer locations (mileage reimbursed).
- Our professional dress code ranges between conservative business casual and business professional depending on the situation.
- This is a full-time position and typical work hours are Monday through Friday, 8:00 a.m. to 5 p.m. Additionally, this position will participate in some after-hour and on-call activities.
- 4 Years in a technical support capacity requiring direct interaction with end users.
- Demonstrable competency in supporting both PCs and Macs.
- Basic knowledge of installing and supporting Microsoft Server products.
- Demonstrable competency in managing a basic network environment.
- Ability to quickly research, reason through and resolve technical issues.
- Ability to communicate clearly and professionally.
- Background Check Requirements: Criminal, Motor Vehicle
- Competitive base compensation: $55,000 to $75,000
- Paid employee medical, dental, and vision benefits
- IRA with 3% matching funds
- Generous holiday and paid time off policies
- The advantages of working in a small team environment where every person has a voice and where your development and growth matters!
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$87k-109k (estimate)
POST DATE
06/23/2024
EXPIRATION DATE
07/08/2024
WEBSITE
onsetsolutions.com
HEADQUARTERS
MERRITT ISLAND, FL
SIZE
50 - 100
FOUNDED
2000
TYPE
Private
CEO
LAICA RODRIGUEZ
REVENUE
$10M - $50M
INDUSTRY
Business Services
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