What are the responsibilities and job description for the Client Success Manager position at Onsite Dental?
About Us
At Onsite Dental, we are transforming the way dental care is delivered by bringing exceptional dental services directly to workplaces. Our mission is to provide convenient, top-quality dental care while enhancing the well-being of employees and the organizations we serve. Join our dedicated and innovative team as we redefine the dental experience.
Job Description
We are looking for a Client Success Manager (CSM) to foster strong client relationships and achieve key performance metrics, including Retention, Upsell, and NPS (Net Promoter Score) targets. As a trusted advisor to our clients, the CSM ensures a seamless and exceptional experience for both clients and their employees by aligning their needs with Onsite Dental’s best practices. This role requires approximately 20% travel for client visits, events, and internal meetings.
Key Responsibilities
Implementation
- Serve as the primary point of contact during the client onboarding process.
- Act as the liaison between clients and Onsite Dental’s internal operations and marketing teams.
Data & Reporting
- Prepare and deliver monthly and quarterly reports.
- Conduct regular check-ins with clients and internal teams, tailored to client preferences.
Client Upsell and Expansion
- Identify opportunities to demonstrate added value to client stakeholders.
- Build relationships with client leadership and executives to drive expansion within existing and new client locations.
Event & Engagement Support
- Schedule and manage café visits and wellness events to boost utilization of onsite dental services.
Marketing & Content
- Collaborate with the marketing team to create and deploy promotional materials to engage employees.
Vendor Coordination
- Partner with clients’ onsite health vendors to align on events and health initiatives.
Patient & Issue Resolution
- Advocate for clients by addressing patient complaints and resolving campus-related issues.
Logistics Management
- Support scheduling, route changes, in-office maintenance, parking approvals, and power issues as needed.
Badging, Facilities, & Logistics
- Assist the local operations team with employee badging, offboarding, and other facilities requests.
Qualifications
- Proven experience in customer success, account management, or a similar client-facing role.
- Strong relationship-building and communication skills with the ability to engage at all organizational levels.
- Exceptional problem-solving and organizational skills.
- Familiarity with reporting tools and data-driven insights to measure and present results.
- Ability to manage multiple projects and priorities simultaneously.
- Willingness to travel up to 20%.
What We Offer
- Competitive salary and benefits package.
- Performance-based bonus opportunity
- Opportunities for professional growth and development.
- Collaborative and supportive team environment.
- The chance to make a meaningful impact in a growing and innovative organization.
Onsite Dental takes pride in being an equal opportunity employer that embraces diversity with a commitment to creating an inclusive environment for all employees to thrive in.
