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Customer Success Representative
Type: Permanent
Experience: 2-5 Years
Location: Cleveland, OH (mix of office and WFH)
OnStation, a rapidly growing B2B SaaS located in Cleveland OH, is looking for a Customer Success Representative . This person will work directly with our customers to ensure OnStation is meeting their goals. Your job matters to many people because you’ll be responsible for making sure customers get their desired outcome when using the OnStation app. You’ll focus on retention, preventing churn, building loyalty, and generating account expansion revenue. Your key performance indicator is annual revenue generated from existing customers.
This job is a challenge. We are the new kids on the block busting up the old ways of doing things. Not everyone is built for this challenge. This is not your “next” opportunity…. This IS your opportunity to have a seat on a rocket ship lifting off. It takes a specific type of person, a competitive persistent person. A team mindset with driving dedication to do your role at an elite level. If you’re the type of person that bets on yourself – apply. And answer our first question of why you are ready for this challenge?
Who We Are
The Leading Digital Stationing Platform : A collaborative digital stationing platform that provides location-based project record from bid to close. The mobile app instantly provides station, alignment, and offset details while on a project site. Projects come fully configured, making rollout simple, and our stationing experts provide a wide variety of support to ensure a smooth onboarding experience.
Join us in creating a better future where reliable project data (pictures, chats, e-tickets, core tests, and much more) is captured on-site and is visible within your organization’s dashboard presented within OnStation’s user portal. Never get lost or look for project record again.
Our Work Environment
As an organization, we value people who are dedicated and innovative and we reward them with challenging work, competitive pay (Vacation, PTO, equity potential) and the opportunity to build something better together. We are dedicated to creating better solutions for our customers, drive better business outcome and growth.
Day In A Life
· Managing churn and increasing customer retention
· Creating a viable onboarding process
· Educating customers with in-app help and improving customer experience
· Driving account expansion and growing lifetime value
· Introduce and educate customers on new features and updates
· Collecting customer feedback and closing feedback loops
· Building relationships by providing consistent value and fostering customer loyalty
· Mapping customer success journeys to spot and remove friction
· Building and implementing the right customer success playbook
· Liaising with the sales team to understand customer needs
· Liaising with the marketing team for better user insights
· Minimal monitoring and backup for customer support queues
· Occasional travel to trade shows and customer sites
Do You Have What It Takes?
· Excitement for being part of a growing company
· Persistence, empathy, drive, abundant energy, active listening, problem solving
· Detailed, organization and strong analytical skills
· Comfort in direct engagement with customers
· Experience with HubSpot, Notion, Zoom and LinkedIn a plus
· Team Player, Faithful and Honest – individuals must possess a “larger than me” purpose. All work leads to a common goal, doing well while doing good.
EEO Statement
We believe in equal employment and advancement opportunities for all people, based on ability, potential and record of accomplishment.
OnStation aims to be a game changer for the highway construction management industry. Our offering and app features will define how projects are managed in this space for years to come. Once established in the highway space - railroads, utilities and commercial development project are additional targets. Get in on the ground floor. Prove your abilities. Experience the opportunity of defining a large-scale application.
Full Time
$58k-74k (estimate)
06/30/2024
07/16/2024
onstation.com
Seattle, WA
<25
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
01/27/2022: Lawrence, MA
Leverage as many data points as possible to create a comprehensive customer profile.
02/17/2022: Portsmouth, NH
Ensured positive customer experience by proactively managing and growing customer relationships.
03/09/2022: Lexington, KY
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
01/11/2022: Anderson, IN
Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
03/07/2022: Kingsport, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
01/16/2022: Lincoln, NE
Listen to customer feedback and be proactive.
03/22/2022: Saint Louis, MO
The customer success manager should understand these emotions and feelings and respond accordingly.
02/24/2022: Bridgeport, CT
A customer success manager should know how to manage time and must be organized.
03/06/2022: Santa Ana, CA
A CSM must have this skill to understand and feel what customers feel.
03/27/2022: Billings, MT
Step 3: View the best colleges and universities for Customer Success Representative.