Description

We have multiple part-time front desk shifts available at Ontario Health and Fitness! We provide several services at our Pulaski, NY location including Personal Training, Nutrition Coaching, Yoga Training, Physical Therapy, and Massage. 

OVERALL RESPONSIBILITY: The Front Desk Staff are primarily responsible for providing quality customer service to all members and guests at the front desk and fitness center. They enthusiastically greet members upon entry, answer phones, communicate membership leads to staff, tend to the locker rooms, workout areas and assist with the cleaning of the building and perform additional duties as assigned. 

ACCOUNTABILITIES: 

• Strong customer service skills
• Active listening skills to help understand customer needs 
• Organizational competency, basic math ability, and strong public relations and communication skills. 
• Safety knowledge and training 

Requirements

 QUALIFICATIONS (Education, Certifications and Required Experience):

• Minimum high school diploma or GED 
• 2-4 years experience in a Customer Service role 
• Proficient in Microsoft Word, Excel and Outlook. Have the ability to learn new software programs.
• Reliable, self-starter with strong organizational skills, and attention to detail. Demonstrated ability to consistently produce high volume, high quality work in an expedient and efficient manner. 

DEMONSTRATED CRITICAL COMPETENCIES: 

• Communication – Must be able to communicate to a wide range of individual abilities and ensure full comprehension of the topic and risk or liability level. 
• Stress Management – The ability to keep functioning effectively when under pressure
• Initiative – Identifying what needs to be done and doing it before being asked or before the situation requires it 
• Self-Confidence – Faith in one’s own ideas and capabilities to be successful
• Organized - Demonstrated ability to prioritize a wide range of tasks based upon time requirements

PHYSICAL REQUIREMENTS: 

• Repetitive Motion: Substantial movement/motion of the wrists, hands and fingers.
• Be able to lift 25-50 lbs
• Vision: Visual acuity is required to view a computer terminal and to analyze data.