OnTrac is hiring a Sr. Manager for Delivery Innovation & Excellence. Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Employment Logistics: The Senior Manager of Delivery Innovation and Excellence is accountable for executing a strategy that transforms business operations by deploying performance improvement tools, owning end-to-end execution of Delivery focused metrics in quality and cost, Cross-functional initiatives working with GMs, Tech and Contractors, and organizational capabilities, identifying, and codifying best practices through standard work, and establishing superior and sustainable performance through a culture of continuous improvement. Aptitude to create a disciplined Last Mile Excellence culture that brings best practices and provides an in-depth deep dive platform for leaders to improve customer experience. While the primary focus of this position is to drive excellence in the safety, quality, delivery, and cost performance of last-mile delivery operations, this Senior Manager will influence change horizontally across the organization to ensure processes, assets, and services are optimized to enable achievement of the companies operating goals.Unpacking the Benefits: Competitive individual and group benefits Medical, Dental, and Vision insurance Paid Time Off, including Holiday pay 401(k) with company match Safe and clean work environment The Must-Haves: Bachelor's degree in engineering, business, logistics or related fieldMaster’s degree preferredLast Mile and Drive Management experience. Ability to travel up to 60% of the timeRollup the sleeve and be flexible for seasonal business needs Your Mission in Motion: High ethical standards, code of conduct, and behavior that promote the company’s core values.Develops broad influence through a robust set of internal/external relationships across the organization; promotes win-win outcomes within, among, and across teams, using the diverse perspectives of others to achieve results.Builds trust-based peer relationships within the team and seeks input to create shared goals; leverages one another's expertise to make progress together.Leads continuous improvement and operational excellence deployment and promotes the ongoing development of a culture of continuous improvementBring Standard work and Benchmarking mechanisms to bring sustainable execution in KPI (Key Process Indicators)Implements improved processes and methods, metrics, and business-wide programs that drive continuous improvement in safety, quality, delivery, and cost across branches and Contractor engagement areas.Supports decisions, often difficult and/or unpopular, that support the organization's strategy; influences others to support the decisions.Recognizes innovative thinking, responsible risk-taking, and the achievement of operational excellence.Inspires others through their enthusiasm and energy; builds concrete dotted relationships with RGMs, VPs, and other stakeholders by influencing them and executing changes in their space. Paving your way to your success: Demonstrated ability to advocate and lead change to improve organizational effectiveness, contributing to sustained results.Strong customer obsession focusing on shippers, drivers, upstream and downstream partners, and delivery leaders. Intellectual curiosity and business acumen to research problems and develop workable solutions.Ability to organize and prioritize across many key deliverables, championed efforts to write a whitepaper to win larger approvals by narrating and proving a concept to the final solution. Have problem-solving expertise to enable organization/system-level implementation through change management and structured communication.Professional communication and influencing skills, including the ability to build collaborative relationships with several individuals across a matrixed organization.A strong passion for developing oneself and others; a self-starter who enjoys finding solutions in ambiguous problem-solving opportunities.Must have experience in the last mile, delivery execution, and contractor industry focusing on technology, process stabilization, and substantial cost improvement targeting network-level initiatives. Preferred experience in Continuous improvement methodologies such as Lean, Six Sigma, PDCA, and Kaizens in impacting larger organizational changes. Above average skills in Microsoft Windows applications (Outlook, Word, Excel, PowerPoint). Data mining tools and an intermediate understanding of technology platforms. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity EmployerOnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. Sr Manager, Delivery Innovation and Excellence | Logistics | Hybrid - Travel up to 60% | Change Management Experience Required