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Your job is to live our values and to provide exceptional customer experiences that help everyone love Ooni as much as we do.
Ooni is all about bringing people together in a way that is real, simple and genuine. You will be many things to our team - a guide, a brand advocate, a marketer, an educator, a friend. Above all, just be yourself.
We have a lovely culture at Ooni and we want to keep it. We can do this by treating every Ooni owner as if they were the first and only backer of our products, every team member as if they were the first and only member of our team and by staying consistent with our values. We want you to be:
Kind…
polite, patient, positive and personalized in our communication internally and externally. Always assume the best in people and understand that everyone wants to get the most from their Ooni and that team members want to do their best for Ooni.
Innovative…
in your approach to tasks and in creating resources. Problem solve and develop efficient and simple ways to help customers and the team. Question and review our processes regularly. Find creative ways to make people smile.
Passionate…
about Ooni, food and making people happy.
Ambitious…
in your own role and in fulfilling our mission statement by providing the world’s best customer experience.
Rigorous…
in your approach to tasks, communication, projects and processes. Discuss, ask and offer advice as you see fit and take ownership - in most cases, the buck stops with you.
The Role:
Reporting to the Global Head of Customer Support, the Ooni Experience Senior Systems Admin is a core role within our OX leadership team:
As Ooni Experience Senior Systems Admin, you’ll have your finger on the pulse, ensuring that our systems are aiding our support instead of impeding it. You’ll be responsible for our reporting and analytics for the team and business at large, process improvement across our OX activities and identifying areas of opportunity to level up the experience for our customers both internal and external. You’ll also ensure our systems are all working in harmony together to ensure a seamless experience to our reps. Whether that means tearing apart our current tech stack and recommending new partners, or leveraging Generative AI to make us as efficient as possible, you’ll be empowered to streamline how we do things.
Every day we check how the team got on and note any surprises and anomalies. You’ll be the one to create a daily snapshot, alongside weekly, monthly and annual reports on performance to help us understand what is happening in our team both in the moment and looking at patterns over time. You’ll use these reports to provide analysis on where we’re struggling or succeeding as a department, and work both internally in OX and cross-departmentally to mitigate pain points and provide root cause analysis.
What will you be doing?
Why Ooni:
Take a look at our website to learn more about our products, culture and values. If you like what you see, send in your CV with a cover letter to tell us why you want to come on board. We really like nice letters – especially ones that are personalised just for us!
Closing date: Friday 7th June
Having a fantastic culture is really important to all of us at Ooni. We work hard to make it diverse and inclusive, and want everyone to have access to the same opportunities. If you would like this advert in a different format or need an alternative method of applying, please let us know. You can email us at jobs@ooni.com
Full Time
$89k-112k (estimate)
05/23/2024
06/28/2024
ooni.com
New York City, NY
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