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About the Team
The Support team is responsible for ensuring that users, developers, individuals, and enterprises can reliably work with OpenAI’s models and products. We provide technical guidance, resolve complex issues, and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Go-To-Market teams, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from individual users to early-stage startups to established global enterprises.
About the Role
We are looking for a leader to build and scale our Support Operations organization, reporting directly to the Head of Support. This team will not be a ‘typical’ operations leadership position - you will not only build out core practices under the Operations umbrella (see descriptions below), but you will also play a major role in the strategic direction and execution of the entire Support organization. This will be an opportunity to build this new team from first principles - your leadership will determine the future of this organization.
The ideal candidate will have a combination of Support craft expertise, deep operational strength, and a history of 0-1 builds in a fast paced and technologically advanced environment. A mix of strong leadership, dot-connecting ability, and systems building strength will be required.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
You might thrive in this role if you:
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
Full Time
Scientific Services
$78k-99k (estimate)
08/21/2024
10/20/2024
openai.com
SAN FRANCISCO, CA
25 - 50
2015
$5M - $10M
Scientific Services
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity.
The job skills required for Support Operations Manager include Leadership, Initiative, Team Operations, Alignment, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Operations Manager positions, which can be used as a reference in future career path planning. As a Support Operations Manager, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Operations Manager. You can explore the career advancement for a Support Operations Manager below and select your interested title to get hiring information.