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**Customer Service Representative**
* Las Vegas, NV, USA
* Full-time
**Company Description**
**OpenBet is sport**. The world's top **sports betting** brands choose OpenBet as their partner for world class content, **leading tech** and tailored services. We have their back. So theyre ready with exciting, memorable and safe sports betting experiences, to entertain millions of players worldwide.
OpenBets mission is to **power growth** and **player engagement** for operators through a **global betting ecosystem** that delivers at **scale**, at **speed**, at every great sports event. Our 1000 talented colleagues are the market's top team. We achieve billions of bets in a season; 60,000 per second (more transactions than Amazon on Prime Day); 100% uptime (zero Superbowl crashes!) and we're built on 25 years of imaginative technology that is iterated daily.
OpenBet has established a **premium client base** of more than 75 operators **worldwide** and has 34 licences across the fastest growing regulated sports betting markets in North America, Europe and Asia Pacific. The team is **growing at scale** driven by accelerated demand for our products and significant investment. We offer the speed, dynamism and growth opportunities of a start-up, underpinned by the stability and strength of a global employer.
Working at OpenBet every day is an **opportunity** for you to create **exciting** betting entertainment for millions of sports fans **across the globe.**
**Job Description**
Customer Service Representative: Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both.
**Qualifications**
****Skills:****
* Great Customer Service Skills
* Strong knowledge in major North American Sports
* Knowledge of sports wagering is a plus
* Proficient with internet/office tools (MS Outlook, Word, Excel, etc)
* Must be self-motivated and dependable
* Knowledgeable with social media tools (Twitter, Facebook, Youtube, etc)
* Flexible schedule, must be able to work weekends
* Able to deal with end users who may be upset or confrontational
* Able to contribute effectively to the accomplishment of team and company goals, objectives, and initiatives
* Able to work in a team environment
* Bilingual a plus (Spanish or Mandarin)
* Experience with mobile platforms (iPhone/iPad/Android)
* Computer/Tech Savvy
* Knowledgeable with various browser configurations
* Comfortable breaking down/setting up computers workstations
* Familiar with PC internals (Adding RAM, swapping hard drives/Power Supplies)
* Basic Desktop/Application troubleshooting
* Prior Customer Service / Helpdesk Experience
* Answer customer queries and resolve issues when possible, and escalate as needed
****Behavioral Qualities:****
* Strong problem solving skills
* Ability to work well under pressure
* Attention to detail
* Strong work ethic
* Customer Service oriented with the ability to work with people
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative
* Las Vegas, NV, USA
* Full-time
Full Time
$42k-54k (estimate)
09/15/2024
09/30/2024
openbet.com
London, OH
100 - 200
IT Outsourcing & Consulting
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.